Warranty Administrator-Technical Support

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Warranty Administrator-Technical Support

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Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Warranty Administrator

Quincy, IL

Responsible for administering warranty claims and identifying operational issues from Gardner Denver customers and distributors in accordance with established guidelines and policies.

• Manage warranty claims and issues submitted by Gardner Denver distributors and customers to provide timely and fair resolutions.
• Assess distributors’ warranty claims and initiate investigative action as necessary to resolve problems and / or liability claims.
• Complete warranty documents to ensure accurate recording of warranty data to facilitate further analysis of trends.
• Facilitate movement of materials to support GD Field Service Technicians in repair of Gardner Denver equipment.
• Coordinates with Engineering, Quality Assurance, Manufacturing and Purchasing to identify and resolve product malfunctions.
• Resolves disputes with customers and distributors concerning disposition of warranty claims to promote sound and reasonable customer relations

• 3+ years of technical customer service experience in aftermarket support

• Bachelor’s Degree is desirable, preferably in a technical field
• Excellent communication (verbal and written), problem solving, and customer relation skills
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors
• Strong mechanical and electrical aptitude
• Must be detail-oriented and well organized
• Ability to read & understand technical drawings and wiring diagrams preferred
• Good working knowledge of Microsoft Office; SAP experience preferred

• Strong mechanical aptitude with the ability to diagnose and resolve equipment issues.
• Experience troubleshooting mechanical and electrical systems and identifying root causes of failures.
• Ability to read and interpret technical drawings, schematics, and wiring diagrams.
• Experience supporting industrial equipment in a warranty, aftermarket service, maintenance, or field service environment.
• Proven problem-solving skills and ability to work cross-functionally to resolve customer and product issues.

• This position will be based in Quincy, IL with minimal anticipated travel.

• The pay range for this role is $50,000-$70,000. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location.

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs.

Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee…