Operations Supervisor, Field Services

Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work, Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career.

We are a transportation asset services and management company with roots dating to 1928. Sasser’s subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services.

Sasser family of companies includes subsidiaries Chicago Freight Car Leasing, CF Rail Services, Moventum Fleet Management, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit  role supports our CF Rail Services team. Delivering the highest-quality railcar repairs quickly and safely with uncompromising customer service, CF Rail Services is a leading railcar repair and maintenance provider offering quality repair work for railroads, private car owners, lessors, contracts agents, and shippers across North America.

The Operations Supervisor drives the day-to-day performance of railcar repair operations, leading repair projects from customer coordination through successful completion. This role combines hands-on operational leadership with financial accountability to deliver safe, high-quality, environmentally responsible work and strong business results. The Operations Supervisor also builds a high-performing team through employee development, succession planning, and ongoing motivation, empowering site personnel to achieve strategic business objectives.

As an Operations Supervisor, Here’s

What You Will Do:

Model CFRS core values and foster communication, empowerment, and continuous improvement.

Lead safety initiatives and enforce railcar safety procedures.

Supervise 1–20 employees servicing railcars to meet quality, safety, customer, and schedule requirements.

Manage workforce performance to meet or exceed budgeted operational and financial goals.

Plan and supervise production to meet priorities and customer needs on time.

Perform in-process quality inspections.

Communicate site performance to maintain efficient production flow.

Apply technical expertise and problem-solving skills to ensure quality repairs.

Train, coach, and motivate staff to maintain workforce efficiency.

Ensure accurate, timely completion of required and regulatory documents.

Enforce timekeeping, quality, safety, and site rules; take corrective action as needed.

Support hiring, recognition, development, discipline, training, and termination.

Coordinate with all repair facility functions.

Maintain materials and supplies needed for safe, efficient, and cost-effective operations.

Coordinate reporting with customers, engineers, estimators, vendors, material supervisors, and site management.

Ensure compliance with CFRS and all applicable safety, environmental, labor, and transportation regulations.

Coordinate repairs to meet customer, CFRS, and regulatory quality standards.

Support community projects that enhance local living standards.

Assist with bids and quotes for railcar repair projects.

Manage customer expectations, satisfaction, and agreed production goals.

Ensure proactive maintenance of site assets.

Maintain adequate supplies for safe, productive, and cost-effective repair operations.

Qualifications and Education Requirements Associate degree or equivalent technical education.

Proficiency in Microsoft Office Suite and BRC/shop operating systems.

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