Counter Sales Associate - Quincy, IL

Counter Sales Associate

CRESCENT PARTS AND EQUIPMENT COMPANY, INC.

Work Schedule:

Store Hours are: M-F 7:00am-4:30pm;
Counter Sales Associate shifts and hours determined by branch manager, and are between 6:00am-5:00pm

Pay Status:
Non-exempt

Working for Crescent Parts and Equipment means joining a company that has always strived to find, hire, and develop the most talented and committed people in the HVAC/R industry. When you join CPE, you become part of a team that commits to providing the most exceptional customer service. We take our family‑centered company culture seriously: we believe our strength lies in our people, and that valuing employees as family members strengthens us “from the inside out” and makes for a cutting‑edge organization.

We are looking for individuals who stand out from the rest – are you ready to join?

As a Counter Sales Associate, you will be representing a trusted HVAC and Refrigeration industry wholesaler and providing prompt, professional, and expert customer service, sales, and product knowledge to local and regional businesses requiring HVAC‑R parts, equipment, and services.

• Sales & Sales Support – Respond to customer inquiries and orders professionally and efficiently; support territory sales team with requests and product/customer information
• Order Entry/Processing – Accurately process, service, and fulfill customer orders
• Customer Service – Build and maintain meaningful customer relationships
• Inventory & Warehouse – Conduct or provide back‑up for the shipping, receiving, inventory, and delivery of Crescent Parts products and purchase orders
• Branch Upkeep – Maintain the appearance, upkeep, and safety of the store

• Assist customers and promote counter, phone, and online sales by educating customers and by building strong, long‑lasting relationships
• Support and engage with Territory Sales Managers by responding to sales team requests, providing production information and sales quotes, and sharing prospective sales leads or ideas that support business development and growth for the branch and business

• Input and verify customer orders, account details, and product information to ensure place, schedule, and ensure timely product delivery
• Conduct payment transactions and account reconciliations for customer orders
• Follow‑up on special product orders and backordered items to ensure customer satisfaction
• Provide customers with product & service quotes

• Maintain accurate inventory and proper bin locations on all stocked items
• Perform cycle counts and report discrepancies
• Provide feedback to inventory distribution department on issues related to stock levels, non‑stock inventory, or other inventory requirements

• Oversee/Conduct the shipping, receiving, and delivery of purchase orders, products, and warehouse transfers
• Oversee/Conduct the process for unavailable inventory (i.e. special orders, non‑stock orders)
• Load/unload trucks and make customer deliveries when necessary

• Ensure all areas of the branch/store are kept clean, orderly, and safe
• Keep all catalogs, books, product literature, and store displays orderly and up to date

• Commit to continued product education and professional training provided to expand employee product knowledge, enhance customer relationships, maintain and grow the business, and promote career advancement
• Attend informational webinars, seminars, meetings, and training sessions that promote new/existing product knowledge, business objectives, and workforce initiatives

• Relevant professional or technical experience – wholesale, retail, or business‑to‑business customer service or sales experience, technical/HVAC knowledge
• Ability to listen and communicate by phone, writing, and in‑person with customers in a professional and prompt manner
• Ability to successfully prioritize and conduct the various sales, customer service, order entry, inventory, delivery, and housekeeping tasks of the branch on a daily basis
• Ability to understand and calculate…