Field Service Technician

Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work, Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a transportation asset services and management company with roots dating to 1928.

Sasser's subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services. Sasser family of companies includes subsidiaries Chicago Freight Car Leasing, CF Rail Services, Moventum Fleet Management, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit

This role supports our CF Rail Services team. Delivering the highest-quality railcar repairs quickly and safely with uncompromising customer service, CF Rail Services is a leading railcar repair and maintenance provider offering quality repair work for railroads, private car owners, lessors, contracts agents, and shippers across North America. The Field Service Specialist delivers exceptional customer service by providing high-quality onsite mobile repairs at customer facilities, ensuring all work meets AAR requirements and is supported by accurate, industry-standard billing documentation.

• Successfully perform and maintain all Field Service Technician job functions.
• Conduct air brake diagnostic testing, address identified issues, and qualify brake systems in accordance with AAR specifications.
• Inspect railcars for mechanical defects.
• Perform basic pre-repair, in-process, and post-repair freight car inspections and repairs.
• Use the AAR Field Manual and related regulatory materials proficiently.
• Repair and reconstruct railcars damaged in railroad service using written instructions, technical drawings, and acquired institutional knowledge.
• Successfully complete the position's education and formal training requirements.
• Wear required personal protective equipment (PPE) in designated areas.

• High school diploma or General Educational Development (GED) credential required.
• Must successfully complete the following CF Rail Management-coordinated courses with a minimum score of 80%: AAR Billing Repair Card for Interchange Rules Car Air Brakes (Chalk Talk Two) Guide to Freight Car Air Brakes Air Brake Training Skills and Competencies Proficiency in Microsoft Office Suite, BRC generation software, and shop operating systems.
• Demonstrated ability to provide a high level of customer service by phone and through face-to-face interactions.
• Collaborative team player who works effectively with colleagues and customers.
• Strong active-listening skills.
• Excellent verbal and written communication skills.
• Language skills:
  Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations in English language.
• Mathematical skills:
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Reasoning skills Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Work assignments involve standing, stooping, bending, kneeling, reaching, climbing, crawling, and crouching in…