SSVF Case Manager - Western IL-Quincy, IL

THE SALVATION ARMY NORTH AND CENTRAL ILLINOIS DIVISION JOB DESCRIPTION

JOB TITLE: SSVF Case Manager – Supportive Services for Veteran Families (SSVF)

PROGRAM: Quincy (IL‑519 CoC)

LOCATION / DEPT: Supportive Services for Veteran Families (SSVF Program) – Quincy (IL‑519 CoC)

REPORTS TO: SSVF Region 1 Supervisor

PEOPLE MANAGER: No

FLSA CATEGORY: Non‑Exempt, Full Time

PAY GRADE: 205 – Grant Funded

PAY RATE: $19.97 – $23.96 Hourly

At The Salvation Army, we are dedicated to "Doing the Most Good". We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for youth after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless.

The Salvation Army North and Central Illinois Division provides these services to people in need.

NCI Supportive Services for Veteran Families (SSVF) program aims to provide critical time intervention, strength‑based case management approach to Veterans and their families with a desire to take action to break the cycle of crisis and vulnerability in their lives and change the trajectory of their lives through sustainable permanent housing interventions and foster a deeper understanding of the life‑changing work carried out by The Salvation Army North and Central Division.

• Ensure program criteria, referrals and procedures are maintained for SSVF program Veteran participants.
• Develop a case plan with the participant within one week of enrollment with specific short‑ and long‑term goals, when needed.
• Schedule regular meetings with participants to review and update goals. Conduct home visits as appropriate.
• Provide participants with links to community services as needed.
• Provide services as needed, e.g., court appointments, landlord/tenant conflict resolution, etc.
• Educate Veterans in life skills such as Resiliency, Tenant Education, and Financial Literacy.
• Participate in housing searches and scheduling housing inspections.
• Provide intake including required documentation for admission, referral needs, program details and expectations.
• Conduct outreach, intake, and enrollment activities.
• Using strengths‑based perspective, encourage positive lifestyle changes for Veterans to maintain housing.
• Provide resources and referrals as needed to Veterans and household members.
• Flex schedule to meet with full‑time employed Veterans during non‑standard business hours.
• Ensure client confidentiality in accordance with established procedures and regulations.
• Performs other duties as assigned as related to the mission and goals of the SSVF Program.

• Maintain complete and accurate electronic client records that include the assessment, eligibility, intake, case plan, documentation of progress, challenges, accomplishments, discharge plan and all follow‑up contact.
• Provide electronic detailed case note records.
• Participate in quality assurance/CARF Task Force Group.

• Attend community meetings and Coordinated Entry By‑Name‑List reviews.
• Collaborate and communicate with Health Care Navigator, Legal Services and Financial Literacy staff for appropriate referrals and coordination of services.
• Attend community Veteran events such as Stand Down, Veteran Resource Fairs, etc.
• Communicate effectively with VA HUD‑VASH and Salvation Army personnel.
• Attend weekly, monthly meetings and annual training events.

• Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Bachelor's degree in human services, social work or related degree preferred; significant…