Service Logistics Associate

Gates Air has been an innovator in over-the-air broadcasting for over 100 years, offering the industry’s broadest portfolio to help connect our customers to what’s next in television, radio, and signal distribution.

As the world’s premiere provider of broadcast transmitters and STL codecs, we leverage the best use of wireless spectrum for radio and TV stations around the world. With customers in more than 185 countries, Gates Air leads the industry in innovation and design breakthroughs, improving efficiency and reducing total cost of ownership.

At Gates Air, we recognize that our employees are the key to our continued success. Wherever your skills fit in our business -- from engineering and sales to service and support -- you'll have the opportunity to play a critical role in helping customers monetize new opportunities while serving the audiences that depend on their content.

If you're looking to join a market leader and take your career to the next level, contact us today!

The Service Logistics Associate – Coordinator will manage and coordinate the logistics related to service orders. This role typically involves tasks related to processing and shipping products, as well as handling inventory, coordinating with service teams, and ensuring timely and accurate order fulfillment.

Responsibilities:

• Provide world-class customer service using clear communication methods while delivering timely and accurate responses to inquiries.
• Order Processing & Fulfillment:
  • Receive, process, and fulfill orders.
  • Prepare and package products for shipment according to company standards and customer requirements.
  • Coordinate with carriers.
• Inventory Management:
  • Ensure that all inventory is stored safely and organized efficiently.
• Documentation & Record Keeping:
  • Maintain accurate records of all shipments, returns, and inventory movements.
  • Prepare shipping documents, including packing slips and labels.
  • Enter data into the Gates Air’s logistics and inventory management systems.
• Quality Control:
  • Inspect products and packages before shipment to ensure they meet quality standards.
  • Report any issues or discrepancies to management and take corrective actions as necessary.
• Continuous Improvement:
  • Identify and suggest improvements to logistics processes to enhance efficiency and reduce costs.
  • Participate in team meetings and contribute ideas for improving logistics operations.

Qualifications:

• Experience:

• 1-2 years of experience in logistics, warehousing, or a related field.
• Experience with customer service, inventory management, and order processing systems is highly desirable.

• Skills:

• Excellent written, verbal, listening, and teamwork skills to effectively communicate with all internal and external customers.
• Attention to detail and accuracy in handling orders and inventory.
• Motivated to achieve stated goals and objectives.
• Demonstrated problem solving skills with the ability to work in a fast-paced environment and juggle multiple competing tasks / demands effectively.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office Suite and inventory management software.
• Ability to lift and move packages up to 40lbs.

Education:

• High school diploma or equivalent required; associate’s degree or relevant certification preferred.

Working Conditions:

• Primarily warehouse or distribution center environment.
• May require standing for extended periods, bending, lifting (up to 40 lbs), and other physical activities.

Gates Air offers a full benefits package, including medical, dental, vision, life, and disability insurance; 401k matching and vacation starting out at 3 weeks annually. Starting pay depends on experience, base of range is $19.50/hour.

EEO Statement:

Gates Air is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, religion, national origin, sex, gender, gender identity, gender expression, age, sexual orientation, disability (physical or mental), medical condition, marital status, ancestry, protected veteran status, genetics and any other protected group status or non-job related characteristics as directed by law.