Academic Services Associate​/Business​/Third Party Accounts

Academic Services Associate/Business/Third Party Accounts - Quincy College

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Under the direction of the VP of Finance, the Academic Services Associate/Business/Third Party Accounts is responsible for performing both administrative and accounting tasks for the Business Office/Student Accounts, including, but not limited to: taking payments, third party billing, non-credit billing, administration of student health insurance program, student account auditing and processing of returned checks, refund warrant processing, answering student Business Office-related inquiries, assisting with collections process and other duties as assigned.

Education:

BS/BA required.

• 3 – 5 years accounting/administrative experience in a business office environment, preferably in a higher education institution.
• Working knowledge of spreadsheets, computer systems, and business office functions.
• Third‑party billing experience.
• Excellent customer‑service skills.
• Knowledge of the Jenzabar system is helpful.
• Demonstrated ability to work independently and take initiative on projects.
• Proven competence in managing multiple tasks and completing priorities within deadlines.
• Flexible time schedule to accommodate service needs.

SUPERVISORY RESPONSIBILITIES:

No direct supervision.

TRAVEL:
Occasional local travel may be required.

• Perform customer service duties such as phone, walk‑in, letters, email.
• Process student payments.
• Assist with collection process (current & past due), balancing due letters, payment plans, referral to agencies, tracking of agency payments, liaison with agencies; make recommendations to the CFO as needed.
• Handle health insurance duties including charges, reminders, waivers, adjustments, follow up with vendor, and prepare reports for provider and state agencies.
• Perform student health insurance data extractions.
• Process returned checks.
• Perform the Student 1098T process; coordinate annual production with Third Party Company.
• Perform third‑party set up, billing and follow‑up.
• Perform non‑credit billing and follow‑up.
• Process all student refund warrants.
• Complete special projects for the CFO or President as requested.
• Assist in preparing budget information.
• Provide departments within the college with updated information throughout the year.
• Prepare materials for the annual audit.
• Perform student accounts review, adjustments, refunds for past‑due accounts.
• Cross‑train for all Business Office functions.
• Maintain foundational knowledge and assist in all areas to student financial aid, admission, enrollment, registration, business, and technical areas.
• Schedule appointments to meet with prospective and current students to provide comprehensive information to answer their questions, issues, and concerns in all matters relative to financial aid, admission, registration, academic advising, and business matters.
• Assist with outreach activities and all recruiting initiatives of prospective students, current students, parents, and all constituents, including information sessions, campus tours, virtual office appointments, Zoom sessions, and off‑campus visits.
• Walk students and prospective students through administrative/enrollment processes providing instructional and technical support as needed.
• Other duties as assigned.

• Non‑discrimination
• Sexual Harassment
• Drug‑Free Workplace Policy
• Security Policy and Notification of Security Report

Quincy College is an equal opportunity employer committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy. Quincy College is committed to achieving a diverse workforce and complies with all Federal and Massachusetts State laws, regulations, and executive orders regarding non‑discrimination and affirmative action.

Please submit the following documents online:

• Resume
• Cover Letter