Donor Coordinator

Quincy, MA 02169, USA

Showing 1 location

• On-site
• Scientific and Technical Experts
• Part-Time
• Requisition #: DONOR
  001616

• Onsite – This is a PART-TIME role.
• Flexible start time
  - Must be available Monday
  - Wednesday.

About Discovery Life Sciences:

Discovery Life Sciences is a global leader in biospecimens and specialty lab services, enabling the discovery and development of therapeutics and diagnostics that improve patient outcomes. Through a comprehensive suite of specialty lab services in flow cytometry, genomics, proteomics, cell biology, and molecular pathology, Discovery delivers critical data and insights for biomarker discovery and both retrospective and prospective clinical trials. With a vision to be the most trusted partner in life science research and clinical development, Discovery Life Sciences is committed to advancing life sciences and transforming lives.

Visit  for more information.

Position Summary:

Reporting to the Manager of Donor Management, the Donor Coordinator is primarily responsible for the management of donor scheduling and appointments in a very busy blood and bone marrow collection facility. This includes assisting with donor recruitment, scheduling, payments, and database management.

This role requires precise attention to detail along with good organizational and time management skills. This position is also required to interact positively and professionally with donors, and collaboratively with clinical staff to facilitate an efficient and timely collection schedule. May be required to work some weekends to support collections and/or recruitment as assigned.

A Day in the Life of a Donor Coor at Discovery Life Sciences:

• Create and maintain a welcoming and friendly environment through assisting donors at the front desk and engaging with donors throughout their visit
• Act as donor liaison with ability to provide basic information on all processes, scheduling, collections, etc.
• Assist donors with appointment check-in process, ensuring donors complete any entry screening and all required paperwork
• Check donors out of their appointments, ensuring any compensation is accurately processed and distributed

Position Qualifications (Education, Skills, Experience):

• Associate's diploma or degree preferred
• Minimum of 3 years related administrative experience. Previous experience working in blood collections or donor related field a plus.
• Must have excellent communication skills, both written and verbal.
• Strong customer service orientation toward both internal customers and external clients.
• Excellent technical and computer skills; knowledge of Google Apps, Microsoft Word, and Excel strongly preferred; willingness to learn additional job-relevant software, as required.
• Must possess excellent organizational skills and be extremely thorough and self-motivated.
• Must be able to complete job tasks accurately and in a timely manner.
• Able to multi-task, work independently and manage multiple competing priorities.
• Proven ability to handle high volume workload in a calm and constructive manner.
• Must accept instruction with open, cooperative, positive, and team-oriented attitude.

Key Responsibilities:

• Monitor daily collection schedules and communicate accordingly to clinical and other departments
• Communicate any disruptions to the collection schedule in real time and reach out to donors as needed to secure a replacement
• Engage in ongoing donor communication through in person/ phone calls /text messaging/ emails
• Respond promptly to donor issues, concerns or questions
• Aid new donors in completing new donor sign up forms as needed
• Consistent and predictive attendance is an essential function of the position. Role is required ON-SITE

Compensation and Benefits:

• Discovery Life Sciences is…