Reservationist

Reservationist

Transdev in Quincy, MA is hiring an in‑person Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service‑oriented people who are dedicated to safety.

• Competitive compensation package: minimum $20.00/hour – maximum $21.00/hour
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days (8 standard, 4 floating)
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability.
• Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

• Answering phone calls, obtaining all required customer information and desired pick‑up and drop‑off times and locations.
• Following the established script to ensure proper trip bookings.
• Checking eligibility status of customer and requested trip(s).
• Verifying that trips are within the service area using available tools.
• Responding to trip confirmation requests and requests to cancel or reschedule trips for next‑day service.
• Responding to "Where’s my Ride" inquiries if this task is assigned to Reservations, ensuring the required information in the system is up‑to‑date.
• Transferring same‑day requests to cancel or reschedule trips and trip status calls to Dispatch as required by procedures.
• Working with dispatchers and schedulers to resolve any issues, including recording of denials.
• Other duties as required.

• High school diploma or equivalent, such as GED, required.
• 2 years reservationist or customer service experience preferred.
• Computer‑literate.
• Excellent communication and listening skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

• Must be able to work flexible schedules as needed.
• Majority of work is accomplished indoors and in air‑conditioned or well‑ventilated facilities.
• Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

• Be eligible to work in the United States without requiring sponsorship now or in the future.
• Successfully pass a pre‑employment drug screen.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.