Customer Success Manager - Boston

Bizzy Car is a B2B SaaS company transforming the automotive care experience for consumers, dealerships, and manufacturers. Our mission is to simplify car repairs, enabling consumers to resolve issues like recalls without leaving home or work. Through our automated platform, we streamline the process from manufacturers to dealers to customers, significantly reducing notification times and making repair scheduling seamless. Dealers benefit from increased repair revenue and strengthened customer relationships, while OEMs avoid costly fines.

We are solving a $22B industry challenge, with over 70 million cars on the road having unresolved recalls. Bizzy Car is a fast-paced, results-driven company with an experienced leadership team skilled in building high-value businesses. Employees enjoy competitive pay, equity opportunities, and medical benefits. While we’re a dispersed team, we prioritize collaboration and meet quarterly to maintain our strong culture.

Bizzy Car is looking for a Customer Success Manager to join our growing Customer Success team in Boston. This is a hands-on, customer-facing role where you’ll own a book of business and play a critical role in helping customers see value quickly and consistently from our platform. You’ll work in a high-volume environment, partnering closely with customers to onboard them, train them, solve problems, and help them grow.

Your work will directly influence customer satisfaction, retention, renewals, and expansion.

(THIS ROLE IS 100% in OFFICE-free parking- with 1 Day WFH AFTER FIRST 90 DAYS)

• Become a subject matter expert on Bizzy Car’s platform, processes, & use cases to help customers maximize value
• Lead customer onboarding and training, including portal setup, configuration, and ongoing education
• Manage a portfolio of customer accounts in a high-volume CSS environment
• Conduct regular account reviews to identify adoption gaps, growth opportunities, and retention risks
• Support renewals, upsells, and expansions by aligning Bizzy Car solutions to customer goals
• Act as the voice of the customer by capturing feedback and partnering with internal teams to drive improvements
• Collaborate closely with Sales to ensure a smooth handoff and continued customer alignment
• Monitor customer support tickets and follow up to ensure timely resolution and satisfaction
• Help refine and improve Customer Success processes as the team scales

• Bachelor’s degree or equivalent experience
• 2+ years of experience in a customer-facing role, preferably in SaaS, technology, or a high-volume environment
• Experience as a Customer Success Specialist or in a similar CSS role is a strong plus
• Automotive or dealership experience preferred, but not required
• Strong communication skills with the ability to lead customer conversations and presentations
• Comfortable working with data and using insights to guide customer discussions
• Highly organized with strong time-management skills
• Curious, adaptable, and eager to learn new products and processes
• Collaborative team player who enjoys working cross-functionally

• Clear ownership of customer relationships and visible impact on retention and growth
• Opportunity to grow with a scaling Customer Success team
• A product that genuinely helps customers operate better and grow revenue
• A team culture built on ownership, learning, and continuous improvement

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package including paid time off, medical, dental, 401k, vision and equity benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our…