Sr. Specialist, Small Business & Consumer Operations

Sr. Specialist, Small Business & Consumer Operations

Join to apply for the Sr. Specialist, Small Business & Consumer Operations role at Santander Bank, N.A.

Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together.

Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

• This is a hybrid role located in Quincy, MA.
• The Sr. Specialist, Small Business & Consumer Operations performs a wide variety of service and operational duties in support of consumer operations.
• Monitors, reports, and plans process improvement or redesign initiatives, and makes recommendations on changes.
• Administers company policies, procedures, manuals, and systems to determine and establish appropriate controls.
• Provides outstanding customer service efficiently, effectively, and within regulatory guidelines.
• Performs complex account maintenance transactions and modifications.
• Apprises manager of issues and problems relating to regulatory and compliance matters, documentation, and efficiency.
• Assists in the training of the servicing staff team.
• Point person for all account modifications and maintenance activities, including oversight and completion of research requirements.
• Responds to customer inquiries and resolves complex problems and issues.
• Coordinates and performs monthly, quarterly, and annual departmental reporting.
• Represents department on cross-functional project teams.
• Ensures effective and timely completion of special projects as assigned.
• Contributes to effective department workflow by developing, documenting, and implementing departmental procedures and reports.
• Reviews, audits, and provides quality control oversight of account data to ensure the accuracy entered into the bank’s core account system.
• Conducts timely reconciliations and balances of departmental G/L accounts.
• Works with manager to ensure timely and accurate consumer operations practices.

• Bachelor's Degree or equivalent work experience:
  Finance, Business or equivalent field.
  
  - Required.
• 3+ Years consumer operations experience, preferably in a lending/banking or financial services environment.
  
  - Required.
• Knowledge of regulatory guidelines, specifically consumer.
• Ability to initiate, develop, and implement projects and procedures.
• Basic knowledge of lending procedures and regulations.
• Ability to handle multiple tasks while maintaining strong attention to detail.
• Strong interpersonal skills (written and oral).
• Demonstrated ability to understand and interpret compliance regulations.
• Ability to deal with customers effectively.
• Ability to meet deadlines.
• Strong organizational and analytical skills.
• Ability to develop and implement goals and objectives.
• Thorough knowledge of a variety of software programs (particularly Excel, Word, and PowerPoint).

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

Minimum $36,750.00 USD

Maximum $59,000.00 USD

Santander Benefits - 2025 Santander OnGoing/NH eGuide ()

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Frequent minimal…