Site Care Coordinator

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Cortica is looking for a Site Care Coordinator to join our growing multi-disciplinary team.

What you’ll do

The Site Care Coordinator plays a crucial role in optimizing client and provider scheduling to enhance service delivery and operational efficiency. This role is a consistent point of contact for families and interfaces with site leadership across clinical, operational, and shared services (e.g., RCM, Scheduling, Enrollment) to maintain a cohesive site culture and guide families through their Cortica journey. The position requires on-site presence to manage scheduling processes and address concerns promptly.

• Support scheduling optimization to maximize provider capacity while aligning with client needs and care plans.
• Act as the primary contact for families, coordinating with clinical, operational, and shared services to ensure cohesive service delivery.
• Facilitate communication between families and teams to ensure seamless coordination of care.
• Manage scheduling dynamics, including cancellations and rescheduling, and implement scheduling practices aligned with client needs and provider capacity.

• Guide patients through care pathways efficiently, monitor progress, and proactively identify and address delays or barriers.
• Serve as the point of contact for families and streamline communication throughout their Cortica journey.
• Keep families informed about wait times for services.

• Develop scheduling plans that adhere to best practices, maximizing provider utilization while meeting client needs.
• Collaborate with clinical teams to integrate scheduling strategies into broader care plans.
• Provide scheduling support for contract scheduling processes, particularly for Schools-related contracts, and assist with scheduling for Value-Based Care (VBC) clients.

• Work with on-site leadership to address and resolve client scheduling concerns promptly and professionally.
• Collaborate with clinical leadership to ensure timely case assignment and management.
• Respond to client inquiries and requests with high levels of service.

• Utilize scheduling tools such as Axon, Smart Scheduling, and Salesforce to improve efficiency.
• Monitor KPIs to assess scheduling success and inform data-driven improvements.
• Follow established scheduling protocols and best practices to meet the needs of clients and providers.

• 4+ years of scheduling experience in ABA services or related field.
• 2+ years in a client services related role.
• Strong problem-solving skills.

• $2,000 continuing education stipend.
• Competitive compensation: $26.01/hr to $32.51/hr depending on experience.
• 401k matching.
• PTO and continuing education/wellness days.
• Paid holidays.
• Health, vision, dental, and pet insurance.

EOE. Please review the job description linked in this posting and note that this listing is not meant to be an exhaustive list of duties.

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