Team Lead, Operational Services - MA

Team Lead, Operational Services - MA

Join to apply for the Team Lead, Operational Services - MA role at Atrius Health

Atrius Health, part of the Optum family of businesses, is an innovative health care leader and multi‑specialty group practice delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. We work collaboratively with providers and hospitals to transform care and improve lives by building trust, understanding, and shared decision‑making with every patient.

Under general supervision, the Team Lead coordinates daily support operations of a single clinical area or group. The role primarily acts as a Medical Assistant and performs the full duties associated with this function. The Team Lead serves as a resource for other support staff and may fill in for staff as needed to maintain appropriate coverage. The Team Lead takes a leading role in ensuring the department workflow is of high quality.

High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required. American Heart Association Basic Life Support (BLS) is strongly preferred for patient‑facing duties. Advanced Cardiac Life Support (ACLS) may be required based on specialty.

Three years in a clinical setting, with at least one year as a Medical Assistant. A bachelor’s or associate degree may substitute for one year of experience. In‑depth knowledge of the specialty’s area is required.

Strong interpersonal skills with the ability to interact effectively with patients and medical professionals. Sound judgment and the ability to work and make decisions in a fast‑paced environment. Demonstrated leadership potential.

The hourly range for this role is $22.63–$33.94 per hour based on full‑time employment. Pay is based on several factors including local labor markets, education, work experience, certifications, etc. Atrius Health complies with all minimum wage laws as applicable.

• Up to 8% company retirement contribution
• Generous paid time off
• 10 paid holidays
• Paid professional development
• Generous health and welfare benefit package

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. Applicants will receive consideration for employment without regard to race, national origin, gender, age, color, sex, religion, disability, veteran status, sexual orientation and gender identity and/or expression, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Primary

Location:

Quincy, MA – Hancock Street

Schedule:

Monday–Friday, 8 or 10 hour days

Full Time – Team Leader, Practice Support Staff