Patient Access Representative

RHC Patient Access Representative provides customer-service coverage in the front office of Plumas Rural Health Centers and the offices of Greenville and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Supervisor, this position performs imperative duties, including but not limited to registration, insurance verification, telephone coverage, data entry, documentation, and point-of-service collections, while maintaining patient relations, customer satisfaction, and Plumas District Hospital’s financial solvency.

We are located 1065 Bucks Lake Rd Quincy, CA 95971

Compensation for Benefited, Full-Time Pay Scale

• Base Rate: $20.82–$26.57 per hour (or annually $43,305.60 - $55,270.14
• Starting pay is determined using our non-clinical pay scales, which feature 6 steps recognizing up to 6 years of relevant experience.
• Eligible employees may also receive shift differential and holiday pay.

• Full-time, benefited
• Monday-Friday, 8:00 am to 5:00 pm.

Prefered

Experience:

• Two (2) years experience in health care environment.
• At least one (1) to three (3) years of customer service.

Knowledge, Skills, and Abilities:

• Data entry and the ability to type a minimum of 25 words per minute Microsoft Excel/Word and good mathematical, reading and writing skills.
• Superb customer service, teamwork, and conflict resolution skills.
• Excellent written and oral communication skills.
• Must be able to work with minimal supervision.
• Efficient time management skills and ability to multi-task.
• Strong understanding and comfort level with computer systems.

• Promptly fields and/or directs incoming calls, responds to patient and/or staff inquiries, and initiates patient triage, when necessary
• Completely and accurately documents all patient interactions (phone calls, etc) in the patient’s electronic medical record, including caller’s name, patient’s name if different from caller, call back phone number and a brief message explaining the reason for the call.
• Ensures all registration and admission forms are ready for patients to complete upon arrival for service.
• Practices proficient customer-service skills by greeting and treating all patients and staff with respect and discretion.
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software tools, to assure payment for all authorized services.

Benefits for Eligible Employees

The following benefits are available to eligible full-time and part-time employees following applicable waiting periods:

• Comprehensive medical, prescription drug, dental, and vision plans
• PDH Employee Discount Program, which waives applicable deductibles and coinsurance for eligible services received at Plumas District Hospital
• Generous paid time off (PTO) accrual
• Paid leave for continuing education, bereavement, and jury duty
• Employer-sponsored retirement plans featuring:
• A 3% employer contribution
• An employer match of 50% of employee contributions, up to the plan maximum
• $20,000 in employer-paid life insurance
• Voluntary benefit options, including additional life insurance, long-term disability insurance for full-time employees, and identity theft protection
• Potential loan-forgiveness opportunities for eligible healthcare professionals
• Educational and career-development support, including Certified Medical Assistant training, an LVN-to-RN step-up program, and tuition reimbursement

On average, employer-provided benefits add approximately 40% to the value of an employee’s total compensation package.

Perks Available to Employees

• Paid sick leave, with five days awarded annually…