Front Desk/Guest Service Agent
Listed on 2026-01-02
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Hospitality / Hotel / Catering
Customer Service Rep, Hospitality & Tourism
Marriott Boston-Quincy
1000 Marriott Dr
Quincy, MA 02169, USA
- Pay or shift range: $20 USD to $22 USD
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
We are looking for guest service superstars with Marriott experience to wow our guests at the front desk.
We offer great benefits, including hotel discounts, medical/dental/vision insurance for full AND part-time associates, matching 401k, free meals, hotel discounts, and a friendly team of co-workers.
What you will be doing: A Guest Service Agent is responsible for greeting and registering guests and checking guests out of the hotel in our continuing effort to deliver outstanding guest service and financial profitability. Our GSAs are also hotel "experts" and serve as the main point of contact for every hotel department. If this sounds like fun and you are a self-starter who enjoys meeting and interacting with all kinds of people, we would love to talk to you!
What you should bring to the table: You should enjoy meeting and talking to new people and enjoy the art of hosting so you can help our guests feel welcomed and special. A comfort level with multi-tasking, using a computer, and fielding questions and/or complaints is important. Prior Marriott (PMS) experience is preferred. The job involves standing for prolonged periods.
Hotels are open 24/7. The person who is hired for this role will primarily work second shift. Weekends will be a normal part of your schedule. Please complete the availability form with your application.
Behaviors Preferred Thought ProvokingCapable of making others think deeply on a subject
Team PlayerWorks well as a member of a group
Detail OrientedCapable of carrying out a given task with all details necessary to get the task done well
EnthusiasticShows intense and eager enjoyment and interest
MotivationsInspired to perform well by the chance to take on more responsibility
Growth OpportunitiesInspired to perform well by the chance to take on more responsibility
Goal CompletionInspired to perform well by the completion of tasks
Ability to Make an ImpactInspired to perform well by the ability to contribute to the success of a project or the organization
Peer RecognitionInspired to perform well by the praise of coworkers
EducationHigh School or better.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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