Team Lead Network Infrastructure Group

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Position Summary

Responsible for managing the day-to-day operations of the Network Infrastructure Group, managing direct employees and consultants. Specific duties include planning, coordination, configuration, installation, and management of all network infrastructure and related client services within the enterprise to meet business requirements. Designs and implements network architectures, including LANs, LAN internetworking, and connections with the WAN environment. Has key responsibility for the identification and resolution of hardware and software technical problems and malfunctions related to network enterprise infrastructure and related servers.

Makes decisions that are critical in the areas of throughput analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions. Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop. Ensures a stable performance environment for the enterprise systems. Participates in and leads various IT projects intended to continually improve/upgrade the enterprise network infrastructure.

Department: ITS Network-Tech Support

Essential Responsibilities / Duties

• Leads the strategic and tactical planning of LAN/WAN and wireless environments, including discovery and documentation of user requirements
• Manages the technical work done by the Network Engineering team. Prioritizes and assigns work, tracks projects to completion. Builds relationships with cross-functional project teams and works closely with internal and external customers. Manages network technical support queue.
• Install, monitor and troubleshoot network equipment, circuits and services. Diagnoses and resolves complex problems that may include the interrelation of network devices, network and server operating systems, databases, applications and end user devices.
• Manages network change management, including design, approval, testing and sign-off. Ensure adequate procedures and documentation are created and maintained.
• Manages relationships with external partners and vendors and internal customers
• Evaluate and recommend products and services to improve the performance, stability, manageability and security of the network

Lead Responsibilities

• Holds daily meetings (or “huddles”) with staff to discuss daily plan, any open issues and focus for the day.
• Schedules team assignments for the week, for the day and schedules breaks. Reviews with manager at least monthly.
• Provides technical guidance and expertise to the members on the team. Provides direction and development to employees by coaching, identifying training needs, assigning progressively challenging projects, and assisting in career development planning.
• Assists with new hire set-up (assigns and issues keys and lockers to new hire, sets up desk area, requests logins, etc.).
• Monitors performance and compliance with departmental procedures and evaluates staff in annual performance appraisals.
• Assist in setting priorities and managing resources to achieve unit, division, and corporate goals
• Makes recommendations for department standards, policies and guidelines.

Education

JOB REQUIREMENTS

Bachelor’s degree in Computer Science, Engineering, or related discipline;
Master’s degree is desirable.

Certificates, Licenses, Registrations Required

Cisco CCNA required. Other Cisco, F5 or Aruba certification is desirable

Experience

Four to six years of related experience in infrastructure/network environments performing network engineering (hardware and software), and designing, planning, and implementing LAN, WAN and WLAN technologies in a multiple-datacenter, large campus environment. Minimum of three years of experience in Cisco configuration programming and analytical work. Experience with Cisco Nexus is a strong plus.

Knowledge And Skills

• Thorough understanding of distributed systems architecture and comprehensive knowledge of multiple technical disciplines.
• Excellent technical knowledge and aptitude in the areas of networks, network topologies, wired and…