Lead AI Engineer

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the 'Healthiest Companies' in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a 'Fastest Growing Company' by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

We are seeking a highly skilled and experienced Lead AI Engineer to join our dynamic team. The ideal candidate will excel at identifying and articulating complex business problems, and will develop innovative, scalable, and robust AI/ML solutions to address these challenges. Responsibilities will include designing, building, and deploying enterprise-grade AI systems, specifically focused on:

• Agentic AI solutions to automate operational processes (e.g., interpreting trouble tickets, performing basic troubleshooting, interacting with online portals, data entry).
• Retrieval-Augmented Generation (RAG) and ColBERTv2 pipelines for parsing, indexing, and querying enterprise documents to facilitate answers related to process guidelines, product knowledge, and training materials.
• Function calling solutions leveraging Large Language Models (LLMs) to automate and perform precise actions in enterprise workflows.
• Developing and applying reinforcement learning strategies to optimize and automate decision-making processes within enterprise operations.

This role requires hands‑on expertise with model fine‑tuning, training pipelines, post‑training optimization techniques (e.g., model distillation), classification models, and integrating AI systems within complex enterprise environments.

• Develop and implement AI solutions leveraging fine‑tuned Large Language Models (e.g., OpenAI models, LLaMA, Mistral).
• Design, develop, and optimize Retrieval-Augmented Generation (RAG) pipelines using advanced vector databases (e.g., FAISS, Pinecone, Milvus).
• Build and enhance agentic AI systems utilizing frameworks like Lang Chain, AutoGPT, or similar automation frameworks.
• Deploy scalable ColBERTv2 architectures for semantic retrieval and classification.
• Create robust pre‑processing and post‑processing pipelines to enhance model performance, accuracy, and interpretability.
• Collaborate closely with cross‑functional teams, including product managers, business stakeholders, data scientists, and software engineers.
• Implement best practices in model distillation, quantization, and optimization for deployment in production environments.
• Ensure compliance with enterprise‑grade security, privacy standards, and data governance practices.
• Provide leadership and mentorship to team members, supporting their technical development and career growth through coaching, training, and performance feedback.
• Drive timely and successful completion of AI/ML…