Help Desk & Support Specialist

Description

Quincy Credit Union is seeking a Helpdesk and Support Specialist responsible for delivering high-quality technical assistance and training to staff while supporting the Credit Union’s end-user hardware, software, and related systems.

This is an on-site position.

• Assist in troubleshooting, maintaining, and repairing PCs, printers, terminals, and related hardware, coordinating with technical support and vendors as needed. Work collaboratively with other I.T. staff to resolve more complex issues. Requests may be received via email, phone, in person, or other channels.
• Provide ongoing support to all Credit Union staff in the use of end-user hardware and software; offer limited assistance to users creating applications with standard software tools; and keep staff informed about new features available through product updates.
• Install end-user hardware and PC software; ensure employees understand how to properly maintain their terminals, printers, and PCs, as well as procedures for data backups, network access, and other essential functions. Provide technology orientation for new hires.
• Onboard and train Credit Union staff in the use of standard PC-based office software tools, including but not limited to Microsoft Office, Microsoft 365, Entra, and Exchange Online. Deliver formal training sessions and coordinate with third-party training providers as needed.
• Assist the I.T. department with projects, upgrades, and new technology implementations as required.
• Maintain administrative control over end-user hardware, software, and related supplies by managing inventories, logs, asset records, and documentation.
• Assist with the import of daily/monthly reports and the archiving of institutional data.
• Perform other job-related duties as assigned.

• Technical knowledge of computer systems (Microsoft Office, Microsoft 365, Entra, and Exchange Online)
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Knowledge of hardware troubleshooting (printers, laptops, peripherals)
• Basic understanding of Active Directory (password resets, account unlocks)
• Basic cybersecurity awareness (phishing, MFA, safe data handling)

• Strong interpersonal skills
• Clear verbal and written communication
• Problem-solving and logical thinking
• Ability to prioritize and multitask
• Patience and professionalism
• Attention to detail

• High school diploma or equivalent (required for many roles)
• Associate degree in IT, Computer Science, or related field (preferred but not mandatory)

Quincy Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.