Analyst V Solutions Delivery - Transportation/Distribution
Listed on 2026-01-01
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IT/Tech
Systems Analyst, Data Analyst
Analyst V Solutions Delivery - Transportation/Distribution
Join to apply for the Analyst V Solutions Delivery - Transportation/Distribution role at Ahold Delhaize USA
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Category/Area of Expertise: IT & Technology
Job Requisition: 467084
Address: USA‑MA‑Quincy‑1385 Hancock Street
Store Code: Distribution & Transportation (5118920)
Ahold Delhaize USA, a division of the global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E‑commerce, Technology and more.
The Solutions Delivery Analyst V role is designed to serve as the lead technical subject‑matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid‑to‑large‑sized IT initiatives in partnership with the business, driving value for Ahold Delhaize USA and our brands. In addition to delivering new and innovative solutions for the business, this role will provide complete third‑level production support, engage with engineers, follow up to ensure all business services are operationally stable, monitor supplier performance/execution and hold suppliers accountable for meeting contractual obligations.
The Analyst V is also responsible for making long‑term recommendations for operational improvements and overseeing the implementation of those recommendations to improve overall system stability for identified functional areas.
The Analyst V provides high‑quality technical support, including knowledge updates, configuration and routine application updates, application patch management and continuous improvement expectations.
Work Schedule: Our flexible/hybrid work schedule includes 3 in‑person days at one of our core locations and 2 remote days. Core office locations are Quincy, MA, Salisbury, NC and Mauldin, SC.
Eligibility: Applicants must be currently authorized to work in the United States on a full‑time basis.
Duties & Responsibilities- Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area.
- Coach and mentor other members of the functional area to increase overall technical knowledge within the organization.
- Lead primarily large‑scale projects, including:
- Resource management allocation and budget management associated with assigned project delivery in coordination with the PMO.
- Oversee activities of lower‑level Solution Delivery Analysts on mid‑to‑large projects, determining work assignments, tracking progress and making necessary adjustments to meet delivery objectives.
- Work with IT Sourcing and Solution Delivery Managers on contracts and Statements of Work (SOWs) within the identified Bill of Authority (BOA).
- Translate business needs identified by the business and/or production owners into agile stories or waterfall requirements, ensuring clarity and documentation.
- Partner with Solution Engineers to build out technical specifications that deliver on identified business requirements and outcomes.
- Lead the business and Quality Assurance in building out test cases/matrices to ensure proper testing before production deployment.
- Lead team members through System Integration Testing, record passed test cases, document failed tests and re‑execute tests as needed.
- Work with Solution Engineers on failed test cases and oversee changes to technical specifications needed to meet solution outcomes.
- Partner with Service Delivery to manage completion of RUN Book Documentation and prepare for production support turnover.
- Participate in Solution Implementation & Post Production Hyper‑Care Support, leading efforts to resolve cutover issues and ensure proper close‐out.
- Drive all third‑level technical support for application and systems services for a specified functional area.
- Serve as Technical Support SME, acting as the technical resolver and knowledge provider, while coaching lower‑level Analysts daily.
- Accountable for supplier…
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