Project Manager​/Technical Business Analyst

Project Manager/Technical Business Analyst

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The Mass Health Information Technology Office is seeking a highly motivated Project Manager/Technical Business Analyst (PM/BA) with real‑world expertise in supporting project management, software/system development, and data management life cycles. This role operates under the shared direction of the Program Manager and Application Manager within Mass Health and the Health Safety Net. The PM/BA will play a critical role in ensuring project activities are properly monitored on behalf of the Program Manager, and that business processes, technical, and data architectures are well documented and maintained through strong change control on behalf of the Application Manager.

Candidates must have prior project management experience, including the ability to project plan, create agendas and manage meetings, work within governance structures, keep minutes and task lists, conduct peer reviews, maintain project risks and defects (in Excel, Jira, or other tracking systems), report on project status, follow up on tasks assigned to other project teams, and work in a matrixed, highly collaborative environment.

Candidates must also have prior technical business analyst experience, with the ability to enhance digital processes through discovery, diagramming, documentation, mapping, analysis, and recommending improvements. Utilizing common IIBA Business Analysis frameworks, toolsets, and methods will ensure quality outcomes, business continuity, through management of a robust internal knowledge repository. Candidates must possess excellent technical, modeling, data analysis, writing, and presentation skills.

Experience working with SQL/ETL/EDI tools and experience in presenting complex problems simply to management is required.

• Oversee all assigned HSN program/project activities, track progress, and coordinate quality review of required artifacts.
• Coordinate efforts of technical teams and vendors, and manage communications with EOHHS/EOTSS shared service teams.
• Ensure successful management of the software development and AWS migration life cycles and maintain the ongoing health of the HSN program.
• Manage, track, and report in the Jira defect, change order, and enhancement process. Quickly acquire needed business knowledge and contribute to strategy recommendations.
• Review, approve, and sign off on assigned completed project deliverables; monitor issues and risks (RAID Reporting); and maintain documentation in the designated internal repository (MS SharePoint).
• Oversee & gather weekly reporting from project teams, ensuring each team is accountable for their project stream's health and status.
• Prepare and submit tickets and/or reports on any assigned efforts, which may include requirements gathering, system design, testing, and coordination of training, piloting, and go-live activities.
• Liaise with business and technical stakeholders on project status updates and ensure timely reporting and resolution of risks and/or blockers.
• Ensure all project documentation meets agency and Commonwealth standards, is properly stored and version controlled, and complies with change management processes.
• Enforce all EOHHS/EOTSS policies, maintain the configuration document repository, and support business continuity needs.

• Develop and maintain functional and technical documentation.
• Ensure requirements traceability and compliance with EOTSS/EOHHS standards.
• Analyze and update system and migration catalogs, including reports, database objects, interfaces, ETL jobs, software code, and security matrices.
• Lead requirements gathering, solution design, and test script development.
• Manage the document repository and enforce change control.
• Present findings and recommendations to stakeholders.

• Provide expertise in data discovery, mapping, and analysis.
• Review SQL, stored procedures, and web services for data management needs.
• Ensure data quality and integrity across systems.
• Define and document data structures and transformation…