DLP Platforms Technical Support, Officer

Job Title

DLP Platforms Technical Support, Officer at State Street Corporation - United States

Quincy, Massachusetts, United States - Full Time

Start Date:

Immediate

Expiry Date: 31 Jan, 26

Salary: 115000.0

Posted On: 02 Nov, 25

Experience

Required:

2 year(s) or above

Remote Job:
Yes

Telecommute:
Yes

Sponsor Visa:
No

State Street is seeking a DLP Platforms Technical Support for our Security Platforms team, which is part of the State Street Cyber Fusion Centre. We are seeking a motivated and detail‑oriented Data Loss Prevention (DLP) Platforms Technical Support team member to join our Security Platforms team. In this role, you will assist in the monitoring, maintenance, and support of our DLP platforms thus ensuring the protection of sensitive data across the enterprise.

You will work closely with senior team members to troubleshoot platform and agent issues and provide technical support to end‑users.

• Act as the first point of contact for DLP platform related support requests.
• Monitor logs, alerts and perform routine checks and updates to ensure the DLP platforms are functioning optimally.
• Maintain accurate documentation of DLP platform support procedures and configurations.
• Provide technical support to end‑users regarding DLP tools.
• Work with key stakeholders and vendors to implement new or additional DLP capabilities to enhance our risk‑driven data protection.
• Tune and upgrade system components, following internal testing and change management processes.
• Contribute to projects that improve current capabilities, drive adoption, and enable future growth.
• Partner within the Cyber Fusion Centre teams to ensure our security platforms meet operational needs, within DLP Program Operations, Insider Threat and Incident response.

• Foundational Cyber security knowledge, with experience in DLP and Endpoint Security tooling.
• Experience with enterprise DLP platforms e.g., Symantec DLP, Digital Guardian Endpoint DLP, ProofPoint, Microsoft Purview.
• Strong foundational skills supporting platforms running on Microsoft Windows Server and Linux Operating Systems.
• Understanding and working knowledge of current data protection, information security and cyber security practices and techniques.
• A collaborative approach to solving technical challenges and improving security.
• A desire to learn, combined with a collaborative working style and strong personal work ethic.
• Experience in a 24/7 security operations environment, emphasising reliability and system availability.
• Experience in distributed, international teams would be beneficial.
• Bachelor’s degree in Cybersecurity, Information Systems, or Computer Science.
• Minimum 3 years of experience in IT support, cybersecurity, or a related field.
• Security certifications may be beneficial (e.g., CompTIA CASP+, GSEC or similar, relevant product certifications).

• Cyber Security Knowledge
• Data Loss Prevention
• Endpoint Security
• Symantec DLP
• Digital Guardian Endpoint DLP
• Proof Point
• Microsoft Purview
• Microsoft Windows Server
• Linux Operating Systems
• Information Security
• Cyber Security Practices
• Technical Support
• Troubleshooting
• Collaboration
• Risk Management
• Incident Response

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