Information Technology Help Desk

IT Technical Recruiter at Dedicated Tech Services, Inc., Now Hiring!! Please message me today for detail. No c2c subcontractors, please

Company and Role:

Dedicated Tech Services, Inc. (DTS) is an award-winning IT consulting firm based in Columbus, OH. We have an opening for a IT Help Desk role. This position supports the tracking, analysis, and improvement of workflow-driven initiatives by leveraging proprietary data sources and collaborating with both technical and non-technical stakeholders. The focus is on reducing friction across software development, deployment, and governance processes through analysis, communication, and continuous improvement.

Highlights and Benefits:

• Onsite:
  Quincy, MA
• W2 hourly pay rate up to $41/hr or salaried equivalent
• Direct W2 hourly or salaried applicants only (no corp-to-corp subcontractors, third parties, or agencies)
• Paid time off and holidays for salaried employees
• 401K, billable bonus, and health, life, vision, dental, and short-term disability insurance options for all
• DTS is a proud Women Business Enterprise (WBE) and Woman Owned Small Business (WOSB)!
• Check out our benefits and company information at !

Job Description:

• Become familiar with multiple proprietary data sources and utilize them together to track initiatives and provide contextual insights.
• Engage with and guide end users through workflow processes to reduce friction between software development, deployment, and governance.
• Generate, customize, and deliver reports and logs related to initiative metadata and historical activity for relevant stakeholders.
• Analyze defects, system issues, or workflow breakdowns to identify root causes.
• Recommend and implement mitigations to resolve issues and improve workflow efficiency.
• Communicate findings, requirements, and improvement proposals to internal team members and development teams.
• Document bugs, defects, enhancement requests, and workflow improvements clearly and accurately.

Required

Skills and Experience:

• Experience providing customer service or end-user support for IT software.
• Strong communication skills, with the ability to work effectively with users of varying technical backgrounds.
• Strong analytical and problem-solving skills.
• High level of flexibility when addressing and resolving issues.

Technical & Analytical Capabilities:

• Ability to understand and apply technical concepts for technical audiences, including:
  • Full-stack application components (APIs, databases, servers)
  • Ability to translate complex technical concepts into clear, precise explanations for non-technical users.
• Ability to consider multiple potential solutions to a problem and evaluate the impact of each solution on the broader software environment.
• Weigh costs, benefits, and risks to recommend the most effective approach.
• Ability to analyze end-user issues and trace them back to root causes using systems of record and historical data.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, etc.

US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.

Dedicated Tech Services, Inc. is an Equal Opportunity Employer.

• Mid-Senior level

• Contract

• Information Technology and Customer Service

• IT Services and IT Consulting