Facilities and Collaboration Analyst; On-Site

Facilities and Collaboration Analyst (On-Site)

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

• Flexible PTO (designated to offer flexible time away for you!)
• Up to 12 weeks paid parental leave
• Paid Volunteer Time Off
• Mental health coverage
• Quarterly Wellness stipend
• Fertility benefits
• Complete list of benefits here

• Follow our technology standards within specific geographic locations.
• Ensures all technology within the office is being used effectively and efficiently.
• Proactively collaborate with on‑site CLA family members to address current and future technological needs, ensuring all business requirements are met.
• Escalate technical issues to Seniors or Leads.
• Oversee the setup and maintenance of conference room equipment.
• Maintains inventory within specific location.
• Interacts with office personnel daily gaining feedback and evaluations of technology and other IT solutions.
• Partner closely with IT team members to implement solutions and improvements.
• Assist with delivering training and guidance to staff on technical tools and systems.
• Ensure accurate records of support requests and resolutions are maintained.
• Assist resolution efforts of 2nd level tickets and request.
• Becoming a liaison with various IT teams on projects as required.
• Assist with IT‑related concerns within the region.
• Research and recommend new technologies to enhance efficiency and productivity.
• Assist with identifying automation initiatives to reduce manual tasks and optimize workflows.
• Encourage continuous improvement and adoption of best practices in IT operations.

• 2 years of relevant experience required
• Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.

• None required
• The following certifications are preferred:
  • CompTIA A+:
    Foundational IT skills.
  • CompTIA Network+:
    Networking skills.
  • Microsoft Certified:
    Azure Fundamentals:
    Cloud services.
  • Cisco Certified Network Associate (CCNA):
    Networking expertise.

Knowledge of computer hardware components and peripherals.

Proficiency with projectors, screens, and video conferencing tools.

Familiarity with common software applications and enterprise solutions.

Understanding of network protocols, configurations, and troubleshooting.

The compensation range for this position in Massachusetts is: $99,600.00 – $

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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To support our CLA family members, we focus on their physical, financial, social, and emotional well‑being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

To view a complete list of benefits .