Information Technology - Systems Analyst​/Architect - Intermediate

Responsibilities

• Become familiar with various proprietary data sources and utilize them in conjunction with one another to track initiatives and context around said initiatives.
• Engage and guide end users through various workflow processes to ease friction between software development, deployment, and governance.
• Generate and tailor reports and/or logs pertaining to the metadata and/or history of given initiatives to provide to relevant stakeholders.
• Analyze root cause of issues arising from defects or flaws within the system.
• Recommend mitigations for issues to ease friction due to problems within workflows.
• Communicate and draft proposals with other team members and/or development teams for improvements or requirements to be implemented, bugs or defects within the workflow, and other.
• Experience with customer service in usage of IT software.
• Strong communication skills to users with varying levels of technical knowledge.

• Utilize technical concepts for those with more technical knowledge and apply them to workflows, including development workflows on cloud environments, and components of full-stack applications such as APIs, databases, servers; break down these concepts for non-technical users in a precise and clear manner to determine workflow and guidance to be administered.
• Flexibility when resolving issues.
• Consider multiple potential solutions to a presented issue.
• Enumerate effects of solutions on the larger software environment.
• Weigh costs and benefits of each solution.
• Strong analytical skills.
• Analyze issues brought by end users to deduce root causes.
• Reference systems of record to rectify issues and/or history.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).