Analyst V IT Solutions Delivery - ECP

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Category/Area of Expertise: Information Technology

Job Requisition: _USA-MA-Quincy

Address: USA-MA-Quincy-1385 Hancock Street

Store Code: Sltns Dvlpmnt - Trnsctns - Hr&Corp (5118860)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Solution Delivery Analyst V role is designed to serve as the lead technical subject matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid to large-sized IT initiatives in partnership with the business driving value for Ahold Delhaize USA & our Brands.

In addition to delivering new and innovative solutions for the business, this role will provide complete third level production support, engage with engineers, follow up to ensure all business services are operationally stable, monitor supplier performance/execution and hold suppliers accountable for meeting contractual obligations. The role also makes long term recommendations for operational improvements and oversees implementation of those recommendations to improve overall system stability for identified functional areas.

• Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area.
• Coaching and mentoring other members of the functional area to increase overall technical knowledge within the organization.
• Responsible for leading primarily large-scale projects including driving the below listed activities:
  • Resource management allocation and budget management associated with assigned project delivery in coordination with the PMO
  • Oversee activities of lower level Solution Delivery Analysts associated with delivery on mid to large scale projects including determining work assignments, tracking progress and making necessary adjustments in order to meet delivery objectives
  • In partnership with IT Sourcing and Solution Delivery Managers works on contracts and Statements of Work (SOW’s) within their identified Bill of Authority (BOA)
  • Oversees the translation of business needs identified by either the business and/or production owners by lower-level team members into either agile stories or waterfall business requirements ensuring needs of the business are clearly understood and documented
  • Partners with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes
  • Leads the business and Quality Assurance in building out test cases/matrices that will ensure proper testing of solutions prior to production deployment
  • Leads team members through System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re-execute tests as needed.
  • Work with Solution Engineers on failed test cases and oversees changes to technical specifications needed to meet solution outcomes
  • In partnership with Service Delivery manage the completion of RUN Book Documentation and prepare for production support turnover
  • Participate in Solution Implementation & Post Production Hyper Care Support leading any efforts to resolve cutover issues ensuring the initiative is closed out properly.
• Responsible for and drives all third level technical support for application and systems services for a specifical functional area
• Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower level Solution Delivery Analysts on a daily basis.
• Accountable and responsible for supplier performance to deliver on technical support needs and service level expectations. Manages support relationship for mid to large-size software supplier relationships holding suppliers accountable for their contractual obligations
• Responsible for engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with suppliers.
• Leads root cause analysis on complex issues, recommends and implements opportunities for continuous performance improvement of systems including those delivered through suppliers.
• Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration and operational changes for the services/applications within established standards.
• Leads efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams
• Responsible for identifying and driving end to end proactive improvement through monitoring tools integration,…