Senior Manager, Enterprise Media & AV

Introduction Babson College is a world-class business school, empowering entrepreneurial leaders to create great economic & social value. It's an exciting launch pad for anyone who wants to make a real impact in higher education. We provide everything you need to achieve your goals, including learning opportunities, outstanding benefits, rich rewards, wellness programs, & a genuine dedication to creating a diverse, multicultural & inclusive community.

To view all open staff positions, .Overview The Manager, Media & AV is responsible for the planning, delivery, and ongoing support of enterprise audio-visual services across classrooms, conference rooms, collaboration spaces, and event venues. This role provides strategic leadership and hands-on oversight of AV operations, vendor integrations, lifecycle management, and service delivery to ensure high-quality, reliable user experience.

The Manager, Media & AV partners closely with IT, Facilities, Academic/Business units, and external vendors to standardize AV platforms, manage upgrades, and align AV solutions with organizational goals.

This is an exempt position with the following pay range: $114,525 - $127,250; the role is also eligible for bonuses based on performance and budget.

Babson College offers a comprehensive benefits package for full-time employees working at least 28 hours per week.

• Insurance Coverage:
  Medical, dental, vision, group life and long-term disability insurance, business travel accident insurance, and mental health benefits.
• Time Off:
  Starting at 3 weeks of vacation annually, 2 weeks of sick time, 1 week of paid family illness time, 6 weeks of paid parental leave, and 12 paid holidays per year. President’s holidays are determined each year.
• Retirement:
  Participation in a 403(b) retirement plan with mandatory employee contributions and a 4:1 employer match.
• Additional Benefits:
  Wellbeing programs, virtual fitness platform, and employee assistance program.

All questions or concerns about this posting should be directed to the Office of Human Resources at hr.

• Own the enterprise AV roadmap, standards, and lifecycle strategy across all supported spaces.
• Define and maintain AV design standards, room typologies, and technology reference architectures.
• Align AV services with collaboration platforms (e.g., Teams, Zoom, Webex) and enterprise IT standards.
• Develop and manage AV budgets, forecasts, and capital planning; evaluate emerging AV technologies and recommend investments; and oversee budgeting, procurement, and inventory management for AV and media technology assets.
• Drive continuous improvement of AV reliability, usability, and user satisfaction.
• Manage AV integrators, service providers, and technology vendors. Oversee contracts, SOWs, renewals, and performance against deliverables.
• Ensure high-quality support for College events, guest lectures, board meetings, commencement, and hybrid programs with AV requirements.
• Oversee day-to-day AV operations, including incident response, proactive maintenance, and monitoring.
• Manage and mentor AV technicians, engineers, and/or contractors. Define roles, responsibilities, on-call support, and training plans. Ensure staff remain current on AV platforms, standards, and best practices. Foster a service-oriented, customer-focused team culture.
• Establish SLAs, support models, and escalation paths for AV services.
• Ensure consistent documentation, runbooks, and knowledge articles for supported systems.
• Lead AV projects including new builds, renovations, refreshes, and major upgrades.
• Assume additional responsibilities as required.

YOUR TEAM WILL INCLUDE

• Multimedia Support Specialist
• Classroom Technology Support Specialist
• IT Integration Specialist
• Special Event and On-Site Support (Students)