AI​/ML Tech Platform Manager

Category/Area of Expertise: Data-Science & Analytics

Job Requisition: 561337

Address: USA-MA-Quincy-1385 Hancock Street

Store Code: Arch/Data
- Business Intell & Analy (5119285)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands
- Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The AI/ML Tech Platform Manager owns a major platform area, prioritizing capabilities, standards, and integrations to improve reliability, developer experience, and cost-effective scale.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Chicago, IL and Quincy, MA.

Applicants must be currently authorized to work in the United States on a full-time basis.

• Maintain vision and roadmap for assigned platform domains, defining the why and what behind platform capabilities and investments.
• Advocate for stakeholder and tenant needs by gathering customer feedback, usage signals, and operational insights on how the platform is performing.
• Translate stakeholder needs into platform requirements, service definitions, and clear acceptance criteria in partnership with engineering managers and architects.
• Prioritize and deliver capabilities; manage tradeoffs, dependencies, and change impacts across teams and integrations.
• Partner with engineering managers and architects to identify innovation and continuous improvement opportunities across the platform, balancing reliability, cost, and developer experience.
• Monitor lifecycle health, including reliability, performance, and security; guide improvements that reduce operational risk and technical debt.
• Support platform governance by partnering with engineering managers across teams to enforce platform guidelines and policies, and by collaborating with other platform owners to improve governance and change management practices.
• Participate in agile ceremonies and provide feedback and guidance where needed to ensure decisions are documented and follow-through is maintained.
• Provide platform owner review and signoff with the platform engineering manager before platform components are considered done, ensuring alignment to agreed standards and requirements.
• Partner with product teams to drive adoption and measure value realization through outcomes, KPIs, and stakeholder feedback.
• Coordinate outward communication to platform consumers and partners regarding impactful platform events, including outages, releases, and notable changes.
• Report progress, risks, and decisions to leadership and collaborators with clear, timely updates.
• May be called upon to support critical escalations and must be available during urgent IT incidents as needed.

• Bachelor's degree or equivalent years of work experience.
• 8+ years in platform, product, or technical leadership roles.
• 6+ years working in the AI/ML space
• 5+ years of experience with Azure
• 5+ years of experience with Databricks
• Strong grasp of lifecycle management, integration patterns, and operational excellence.
• Proficiency with agile planning, ceremony participation, and outcome tracking.
• Strong communication and stakeholder partnership skills, including the ability to translate needs into clear platform requirements and decisions.

• Familiarity with API governance, identity/access, or observability tooling.
• Experience supporting platform governance and change management across multiple…