Director, Practice Operations Quincy and Middleton

Tufts Medicine brings together the best of academic and community medicine to deliver exceptional, connected and accessible care. Comprised of Tufts Medical Center, the principal teaching hospital of Tufts University and the Tufts University School of Medicine, Lowell General Hospital, Melrose Wakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home, and an integrated network of 2,300 physicians, we treat the most complex conditions, keep our communities healthy and bring research breakthroughs to life.

This position reports to the Vice President of the Community Practice Operations (South and West) & Network Integration and serves as a key leader within Ambulatory at Tufts Medicine. The role provides operational and strategic oversight across the South region and in alignment with Ambulatory within the broader Tufts network. In addition, this leader will oversee the Tufts Medicine Multi‑Specialty location in Quincy, as well as Middleton, including not only operations, but also growth within these practices.

Operating within a collaborative leadership model and with a focus on service excellence in the ambulatory environment, this position is accountable for:

• Ensuring high-quality patient access and experience
• Driving financial performance and profitability
• Optimizing all revenue cycle processes
• Advancing strategic initiatives across the region and potentially across Ambulatory as a whole, when designated

This role plays a critical part in shaping the Tufts Medicine ambulatory strategy, enhancing operational effectiveness, and supporting the delivery and expansion of exceptional care within the community.

Hybrid and at sites within the designated region (e.g., Quincy & Middleton)

• Bachelor's degree in business, healthcare, or a related field or equivalent combination of education and experience such as Associate’s degree in business, healthcare, or a related field and two (2) years of relevant business experience or High School Diploma or GED and four (4) years of relevant business experience.
• Seven (7) years of healthcare management or practice management experience working directly with physicians and practice members.

• Master’s degree in business, healthcare, or a related field.
• Ten (10) years of healthcare management or practice management experience working directly with physicians and practice members.

• Directs the practice operations managers in the day‑to‑day operations of their employed outpatient physician practices to ensure each practice is meeting optimal operational efficiency, fiscal stability and patient/employee satisfaction.
• Collaborates with the practice operations managers in the implementation of best practice models in all areas of practices operations. Develops guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary.
• Evaluates practice efficiency including all personnel (physicians, clinical and administrative support staff) utilizing accepted quality measures, productivity standards, skill mix comparisons, and patient satisfaction survey data. Implements new operational models and structures to reduce cost, improve efficiency and quality, and enhance services to patients.
• Participates in the development of and oversees budgets for the practices. Reviews monthly P&L reports in detail, determines opportunities for improvements, and creates and implements action plans with practice operations managers as necessary.
• Conducts monthly operations team meetings to review new policies and procedures, processes, quality measures, etc., and monthly one‑on‑one meetings with each practice manager at each…