Operations Manager - Quincy

Job Description

The Mass Hire Department of Career Services (MDCS) oversees the Commonwealth's network of Career Centers, which assists businesses in finding qualified workers and provides job seekers with career guidance and referrals to jobs and training. MDCS strengthens the Career Center system through continuous improvement processes and innovative business practices that maximize resources, foster partnerships, and engage employers to ensure a skilled, motivated, and adaptable workforce capable of meeting the emerging labor market needs of the Commonwealth, now and in the future.

The Operations Manager is responsible for managing on‑going State partner operations and administration at the Career Center. The incumbent is responsible for day‑to‑day staffing, hiring, scheduling, service/program delivery, and employee relations. Also included is facilities management, equipment assessment and utilization plans, and building security. The Operations Manager ensures the delivery of timely, high‑quality services from all workforce development programs to all OSCC customers, manages customer flow through the Center, and supports performance management to attain Center goals and objectives while working with Center partners.

The Operations Manager has a critical responsibility to understand applicable statutes, regulations, and federal/state policies that affect OSCC programming (e.g., Wagner‑Peyser, WIA/WIOA, Trade Adjustment Assistance, Work Opportunity Tax Credit, etc.) and to ensure that all OSCC activities managed by the Operations Manager are compliant with applicable laws, regulations, and policies. The incumbent also assists staff in achieving a clear understanding of policies and programs and ensures that local policies are not only compliant but also provide the highest level of benefit possible to the customer.

The Operations Manager is responsible for data collection, organization, and dissemination about assigned OSCC activities and outcomes, and, as needed, for special populations related to labor market demand and/or specific funding sources or grants solicitations.

The Manager is responsible for all DCS staff assigned to the Center. Responsibilities include monitoring program operations and service delivery for compliance with state and federal regulations, DCS Field Management and Oversight teams; assisting in the hiring/promotion/staffing of personnel, managing staffing/budget allocations, evaluating staff, providing training and professional development, and initiating corrective/disciplinary action where appropriate. The function also monitors training needs, the provision of technical assistance, and equipment utilization plans and analysis for an assigned Center.

The Operations Manager must be an able public speaker, delivering information, either prepared or impromptu, to varied audiences (the public, federal, state, or local agencies, elected officials, etc.).

Minimum entrance requirements:

• Applicants must have at least four (4) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration, or clinical management.
• or an equivalent combination of the required experience and substitutions below.

Substitutions:

• I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.
• II. An Associate's degree in a related field may be substituted for one (1) year of the required experience.
• III. A Bachelor's degree in a related field may be substituted for two (2) years of the required experience.
• IV. A Graduate degree in a related field…