Operations Associate, Quincy

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting to a Site Leader, OAs play an essential role that requires drive, perseverance, positivity, and enthusiasm for the challenge.

Responsibilities include:

• Pick and pack items for dispatch to customers.
• Receive and unpack pallets of product from vendors, ensuring physical inventory count matches purchase order/invoice and resolving discrepancies.
• Manage inventory and re‑shelving of canceled orders.
• Clean and organize sales floor and overall facility.
• Manage waste and spoilage through strict compliance with FIFO practice.
• Contact customer for substituted or out‑of‑stock items.
• Handle, scan and move product in a safe and well‑organized manner.
• Stand, push, pull, squat, bend, reach and walk during shifts.
• Use carts, pallet jacks, dollies and other equipment to move product.
• Handle products that may contain tobacco, nicotine, and/or alcohol.
• Work in freezer locations periodically throughout shifts.
• Capability to walk several flights of steps periodically throughout the day.
• Prepare quality beverages and food menu items for all customers by observing all recipes and presentation standards.
• Ensure accuracy of all food and beverage packaged for delivery.
• Follow health, safety and sanitation guidelines for all products.
• Receive and put away order/invoice, and resolve discrepancies when they do not match expiration requirements.
• Maintain Kitchen Facility organization and standards to ensure resources can be accessed while managing waste and spoilage.
• Prepare, package and stage/handoff orders.

Qualifications:

• High School Diploma or GED equivalent.
• Experience working in a restaurant or retail environment (preferred).
• Ability to work a fluid schedule and be available during peak shifts (1st, 2nd, 3rd shifts).
• General working knowledge of basic web‑based software applications (e.g., G‑Suite).
• Stand and walk for the duration of an assigned shift.
• Lift up to 49 pounds.
• Available to work flexible hours that may include mornings, evenings, weekends, nights and holidays.

Benefits include:

• Medical/Dental/Vision Insurance for full‑time employees.
• 401(k) Retirement Savings Plan.
• 25% employee discount & FAM Membership.
• Vacation and Sick Time for eligible employees.
• EAP through All One Health.

We are an equal‑employment‑opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process. Final hiring decisions are made by humans. For more information about our data processing, please contact us.