Customer and Sales Support Specialist

Customer and Sales Support Specialist

Join to apply for the Customer and Sales Support Specialist role at Master Appliance Corp.®

• Respond to customer inquiries via phone, email, and in-person in a professional and timely manner.
• Resolve customer issues, concerns, and complaints with a focus on satisfaction and retention.
• Track and follow up on customer orders, shipments, and backorders.
• Maintain accurate and up-to-date customer records in CRM systems.
• Prepare sales quotes, order confirmations, and invoices.
• Assist the sales team with lead generation, prospecting, and customer follow-up.
• Coordinate with production, shipping, and accounting to ensure smooth order fulfillment.
• Maintain organized records of sales transactions and communications.
• Prepare and distribute internal reports, presentations, and documentation.
• Support data entry, document management, and inventory tracking as needed.
• Assist with preparing materials for meetings, trade shows, and customer presentations.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

• Previous experience in customer service, sales support, or administrative roles.
• Excellent verbal and written communication skills.
• Strong attention to detail and problem‑solving abilities.
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM or ERP systems is a plus.
• Ability to prioritize and multitask in a fast‑paced environment.
• Team‑oriented with a proactive and flexible approach to daily tasks.

Mail a résumé to Master Appliance Corp. Human Resource Dept. 2420 18th St. Racine, WI. 53403. Email a résumé to