Fairfield Inn Racine - Front Desk Agent

Address 6421 Washington Avenue, Racine, WI, 53406

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

We are conveniently located near the famous North Beach on Lake Michigan and many area businesses including SC Johnson and Modine Manufacturing Company, making our Marriott hotel a great place for both business and leisure travelers. Nearby, guests can venture to the Racine Zoo, visit Frank Lloyd Wright’s Wingspread, or explore Wind Point Lighthouse. We are also close to local colleges including the University of Wisconsin‑Parkside, Carthage College, and Gateway Technical College.

Visitors can gear up each morning for a fun‑filled day with our complimentary hot breakfast buffet, and get their workout in at our 24‑hour fitness center or indoor pool. In the evening, we invite our guests to relax in one of our spacious guest rooms and stay connected with free WiFi throughout. At the Fairfield Inn Racine, our guests are our #1 priority.