Overnight Guest Service Agent

1 day ago Be among the first 25 applicants

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

About Our Property Located along the western shores of Lake Michigan, Wingspread Retreat & Executive Conference Center encompasses three unique buildings nestled on 36 acres of lush, natural landscape. The original iconic building, designed by Frank Lloyd Wright and known simply as Wingspread, is the heart of this striking complex. The property also features a modern and inviting 40-room Guest House facility and a conference facility.

In all, over 15,000 square feet of meeting space certified by the International Association of Conference Centers offer inspiring views of the nature all around us. Here, guests find everything their group needs in one secluded but accessible venue. We invite you to experience a venue where every detail—from the iconic architecture to our proprietary convening model—comes together in an extraordinary way that lends itself to creating ideas and transforming them into solutions.

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interact with all guests; welcome each guest to our hotel
• Open the door for guests arriving by motor vehicle and escort them and their luggage to their room, explaining amenities and fun facts
• Escort guests to the front desk for check‑in and retrieve vehicles as requested
• Work together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests
• Assist lobby attendant in keeping the entrance area clean and organized
• Be the difference with all guests and employees and do more than just “the norm"

• At least one year in a customer service role with high guest interaction
• A valid driver’s license with no major infractions for 6 months
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Must be able to work a full shift standing and moving between the valet lot and different areas of the hotel
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast‑paced setting
• Must be available to work various shifts including weekends and holidays

$16.00

$16.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.