IT Trainer

City residents will earn a 4% differential on top of the hourly pay range. Learn more and apply today!

The City of Racine has received a grant to provide computers to low-income residents and teach them how to use them. This position is to provide specialized technical support and basic computer repair services for those receiving the laptops. We want to ensure everyone in the City of Racine can easily use a computer to do the things they need to do such as homework, research information important to them, find and apply for a job, complete online forms, and partake in telehealth.

This is very impactful work because as a Smart City, the City of Racine is working to improve the lives of a city’s citizens and increase economic development through appropriate use of technology.

Under the direction of the Chief Information Officer, this position will help teach others how to properly maintain the laptop and troubleshoot computer issues, and how to use a computer securely (including online).

• Gain experience teaching people (especially vulnerable or underserved populations) digital literacy skills by being calm, patient, and understanding of where they are in their learning
• Provide training materials around computer security and maintenance
• Increase in training skills with hands‑on experience
• Experience working for a city government and making an impact on the community
• Network with professionals in the field
• Gain confidence for classroom learning and future internship/career opportunities

• Review suspected broken laptops to determine if you can “fix” them without taking them apart or if they need to be returned for warranty. If fixable, then fix them.
• Learn how to teach people (especially vulnerable or underserved populations) computer skills in a considerate, kind, and approachable way
• Teach first time computer owners, security and maintenance of devices, including
  • Support with home connectivity
  • Advanced security training including virus software and security
  • Assistance with hardware and software issues others are unable to resolve
• Creating training (handouts, videos, etc.) and aggregating materials.
• Research anything you don’t know how to do and ask appropriate questions for guidance.
• Other duties as assigned around technical support of the grant.

Sitting at a desk in an air‑conditioned/heated office

• Currently attending a two- or four-year college/university.
• Have completed at least 2 classes in information technology or a similar field.
• Computer literacy skills at an intermediate level.
• You might be able to receive college credit for this internship. Please confirm with your school.
• Valid Wisconsin driver's license.

• Experience tutoring or training preferred.
• Bilingual Spanish.

• All possible preference will be given to City of Racine residents.

• Understand basic laptop troubleshooting, maintenance, and security skills
• Willingness to learn new skills and processes and follow them
• Have enthusiasm for their work
• Be ambitious and willing to take the initiative
• Kind, easy to get along with, and collaborative disposition
• Be civic minded
• Be able to work independently and maintain a strong commitment to teamwork
• Have excellent written and oral skills, especially regarding training others
• Enjoy working with others
• Be flexible and willing to assist with other tasks
• Have strong organizational and time management skills
• Be able to take direction and receive feedback
• Excellent computer skills (search engine, websites), including Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and Teams
• Be willing to attend meetings and provide training in the day, evening, and weekends.

• Experience in a job, school, or volunteer capacity with:
  • Advanced maintenance, troubleshooting, and security of laptops
  • Teaching others computer skills, especially vulnerable or underserved populations, including the elderly
  • Working one‑on‑one collaboratively and looking for understanding and consensus
  • Working…