Technical Help Desk III

Bring your technical support expertise to a high-visibility role supporting executive leadership and their teams in a fast-paced environment. This position offers the opportunity to combine hands-on troubleshooting, audio/visual support, and process improvement while helping deliver a seamless support experience.

• Provide responsive support for software, hardware, installation, and break/fix needs both in person and remotely
• Support audio, video, and conferencing tools for meetings, events, and executive presentations
• Assist with executive meetings on-site and off-site, including AV setup, coordination, and troubleshooting
• Create and maintain knowledge base content to help standardize solutions for common issues
• Investigate recurring problems, identify root causes, and partner with support teams on corrective actions
• Conduct site evaluations and risk assessments for executive and board-level meetings
• Support Windows, Mac OS, mobile devices, and common business applications
• Work across teams to deliver a professional, high-quality support experience
• Be available for flexible hours, including occasional evenings, weekends, travel, and off-site work as needed

• Bachelor’s degree in a technical field, or a high school diploma/GED with 8 years of equivalent experience
• At least 4 years of overall experience, including 1 year in a technical support role
• Experience supporting audio/visual technology, including both hardware and software
• Working knowledge of Windows, Mac OS, and mobile operating systems
• Experience with Office 365 and similar business productivity tools
• Experience using ticketing systems while meeting service level expectations
• Strong customer service mindset with a proactive approach to support
• Excellent verbal and written communication skills
• Ability to stay organized and calm while supporting time-sensitive requests

• Experience supporting executive or C-suite stakeholders
• Background in mentoring or guiding technical team members
• Ability to adapt quickly in a changing, fast-paced environment
• Strong problem-solving skills and sound judgment under pressure
• Collaborative approach and willingness to work cross-functionally

Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where people of all backgrounds can thrive. We value different perspectives, encourage collaboration, and strive to create an environment where every team member feels respected, supported, and empowered to do their best work.

The pay range for this role is $22 - $39 per hour based on qualifications and experience. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement.