Technical Service Representative

Technical Service Representative - Parts

Technical Service Representative - Parts position responds to agent’s and end user inquiries for part numbers and part identification and performs a variety of technical duties relating to the Technical Services Department.

• Utilize IOMs, ERP software, electrical schematics, and parts lists to identify and provide proper part numbers.
• May require travel to train on new equipment releases and other Condair items (10 of time?).
• Look at all aspects of any situation, be it from the customers’ point of view or the agents’ while, at the same time, representing the Company and its best interests.
• Provide product information to customers, agents, OEM and house accounts, design engineers, and Condair staff.
• Co‑ordinate with Marketing and Sales, Engineering, Production, Purchasing, and Testing regarding specials and irregular orders.
• Reasonable working knowledge of MS Word, Excel, and Outlook. Experience using database software; SAP experience and exposure to BMS is considered an asset.
• Edit, update and release parts lists.
• Submit all necessary reports and documentation, including but not limited to service reports and reports to communicate end users’ concerns.
• Travel approximately 20% of the time. Must be able to travel within Canada and the US unrestricted.
• Adhere to Condair’s Quality Assurance and Health and Safety systems.
• Other duties as assigned by management.

• Education and Experience:
  
  Minimum of 3 years’ experience within the mechanical industry. Experience with humidifiers, dehumidifiers, etc. Technician’s diploma or study in Building Automation System Operation or Electrical Engineering Technologist.
• Language
  
  Skills:
  
  Fluent in English (reading, writing, spoken) required. Can communicate clearly and professionally in writing, in person and over the phone; use language appropriately in variable situations. Demonstrates ability to communicate technically, in writing and verbally.
• Ability to Reason:
  The ability to remain calm and focused under stress, providing technical support over the phone. Tact, courtesy, initiative, and the ability to work efficiently and accurately in an environment of frequent interruptions.
• Computer
  
  Skills:
  
  Proficient working knowledge of MS Suite, Word, Excel, Outlook, and SharePoint. SAP experience an asset.
• Certificates/Licenses:
  Valid and up to date passport, and ability to travel within North America and internationally is required.

• Teamwork:
  Balances team and individual responsibilities. Exhibits objectivity and openness to other’s views. Gives and welcomes feedback. Offers to help others to achieve common goals.
• Drive:
  Exhibits a drive to do all work required to achieve success. Aims to do the right thing without being told. Works well independently and is self‑motivated.
• Ethics:
  Works with integrity and strong morals/ethics.
• Professionalism:
  Approaches others in a tactful manner. Reacts well under pressure and follows through on commitments. Treats others with respect and consideration regardless of their position. Accepts responsibility for own actions and asks for help when needed.
• Safety:
  Observes safety and security procedures. Uses equipment and materials properly and as instructed.
• Dependability:
  Is consistently at work and on time and completes work in a timely manner. Able to deal with change, delays, and unexpected events.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

Primary:

• Sitting/Standing at a workstation.
• Listening – use of ear/head mounted phone receiver.
• Talking in person and over the phone.
• Utilizing production floor for training or research.

Occasional:

• Kneeling, reaching, lifting up to 40 lbs, stooping, and climbing ladders when working on units for the purpose of troubleshooting, testing, training, and learning.
• Possible exposure to weather, heat/cold, wet/humid.
• Heights, small spaces.

The work…