Customer Technical Service & Market Development Manager – EMEA

INEOS is a global manufacturer of petrochemicals, speciality chemicals and oil products. Comprising 28 individual businesses, we operate 148 facilities in 26 countries throughout the world.

INEOS products make a significant contribution to saving life, improving health and enhancing standards of living for people around the world. Our businesses produce the raw materials that are essential in the manufacture of a wide variety of goods: from paints to plastics, textiles to technology, medicines to mobile phones - chemicals manufactured by INEOS enhance almost every aspect of modern life.

Oligomers is a highly complex global business spread over four product lines covering 155 products. With manufacturing facilities in the US, Canada, Belgium, France, and Germany. , INEOS Oligomers is a world class producer of Linear Alpha Olefins (LAO), Poly Alpha Olefins (PAO), Poly Iso Butenes  (PIB), and Specialty Oligomer (SO) products.

Purpose of the job:

The purpose of the Customer Technical Service and Market Development Manager – EMEA is to help maintain current customers while also ensuring growth and high performance of the business by

• identifying and delivering innovative technical solutions to meet market needs
• championing technology led targeted product growth programs
• recognizing opportunities for new product applications
• providing options to manage market shifts in a dynamic global economy resulting in higher margins and growth in market share
• providing customer technical support which enhances the ability of our customers to understand the unique attributes of our products and how they are best suited for the customer’s applications and needs.

This role closely aligns with the commercial management team and the manufacturing organization.

This position is remote in Europe.

The ideal candidate has a strong affinity and knowledge of the lubricant market and/or specialty chemicals in general.

• Develop strategy, tactics, and programs in coordination with the global team.
• Communicate and discuss progress with the global team on a frequent basis.
• Contribute to the development of the budget and deliver goals/performance within the agreed budget
• Support other efforts, e.g., product registration, product specification database and approvals, sample shipment management, advertising, etc., as needed.

• Support business management with accurate information on markets, applications for INEOS products, and support to business growth efforts.
• Demonstrate a high level of expertise and drive significant contribution through innovative solutions to complex technical problems.
• Interact with other functional groups (e.g., Commercial Sales, Operations, Product Stewardship) to meet customer needs.
• Proactively evaluate opportunities, utilize creative problem-solving skills, and deliver results.
• Foster innovation by developing new applications by screening markets for potential use of our products with a focus on increased volumes at attractive margins.
• Anticipate and manage the testing required to meet specific standards in the markets served by our products. Assess competitor technologies, capabilities, and impact to the market and drive strategies to outperform the competition.
• Develop strategic objectives, gain organizational buy-in, and lead multi-discipline teams to effectively execute these objectives.
• Influence the industry through participation in industry groups’ conferences, and presentation of papers.
• Develop and maintain intellectual property strategy for the Oligomers’ product lines. Support manufacturing with technical expertise on product quality issues,…