Store Shift Supervisor

Store Shift Supervisor at Pet Supplies Plus

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? We do! If you’re a paws-on leader who believes any dog can learn new tricks, we’d love to have you on our neighborhood team.

As a Store Shift Supervisor at Pet Supplies Plus, you’re passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will:

• assist a neighbor in choosing the perfect toy for a lab who loves to fetch
• stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom
• show a fourth grader how to test the water in his fish tank
• set an example for the other team members in delivering fantastic neighborly service
• assist the store’s team leaders by reinforcing the daily operational procedures and performance expectations
• engage with PSP neighbors and smile in the face of puppy breath, all while maintaining your PAWsome spirit

• Partner with store team leaders to learn and reinforce the PSP standards and daily management routines that make your store the favorite pet store in the neighborhood.
• Provide leadership coverage and cover management functions up to four times a week when team leaders are offsite.
• Adhere to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors.
• Learn and perform back office procedures – such as creating signs, updating price changes, and entering cashier records – to comply with standards and expectations.
• Participate in store recruiting, onboarding and team member development.
• Communicate opportunities to improve community engagement or store performance to the team leaders.
• Act as a store team member when they’re not manager‑on‑duty or learning operational tasks.

• A high school diploma or GED.
• 2+ years of retail experience.
• Proficiency in Microsoft Office.
• Strong sales and customer service skills are a must.
• Ability to operate all equipment, including a forklift, climb ladders, bend, kneel, and lift up to 50 pounds.
• Ability to work flexible schedules, have reliable transportation, and must pass a drug screening (where allowed by law) and be 18 years or older.

• Employee Discounts
• Flexible Schedules
• Pay Increases & Pet Care Training Programs
• Promotion From Within Culture
• Medical, Dental & Vision Plans (Full‑Time)
• Health Savings & Flexible Spending Accounts
• Paid Time Off (Full‑Time)

Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 750 locations in 44 states, our stores are designed for easy navigation of a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name, providing playful store experiences that remind customers how fun it is to own a pet.

Our stores are large enough to house an extraordinary variety of food and equipment, yet small enough to still feel neighborly. Pet Supplies Plus is ranked No. 21 overall in Entrepreneur Magazine’s 2024 Franchise 500® list and is the Top Full‑Service Pet Supplies Franchise for its exceptional performance in areas including financial strength, stability, growth rate and system size. For more information, please visit

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.