Assistant Store Manager - Operations

Job Title: Operations Assistant Store Manager in Training (OASM-IT)

Location: Milwaukee, WI

Salary: $80,000.00-$95,000.00

Employment Type: Full-time

Seniority Level: Not Applicable

Job Function: Other

Industries: Consumer Services

Position Purpose

Operations Assistant Store Manager in Training (OASM-IT) will gain hands‑on experience in the key responsibilities and functions of a Operations Assistant Store Manager at The Home Depot. The OASMs in Training will undergo a comprehensive training program that includes hands‑on experience, mentorship, and leadership development. They will become familiar with Manager on Duty duties and learn to manage various aspects of the store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability.

They will oversee the smooth operation of key areas such as the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. OASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and operational field teams to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations.

OASM-ITs are expected to lead by example and uphold, maintain, and support all lawful company policies and positions. The training period lasts up to 6 weeks.

Key Responsibilities

• 50% Training and preparing for Assistant Manager Position:
  Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
  
  Learn and demonstrate the performance management process, including reviewing associate performance and executing the associate disciplinary process when necessary. Complete all assigned training modules and assessments.
• 15% Customer
  
  Experience:
  
  Supervise associates in the selling effort, lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure customer concerns are solved effectively and take necessary actions to resolve situations promptly.
• 15% Sales and Productivity:
  Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.
• 10% Operations Management:
  Perform opening, closing, MOD and other whole‑store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP’s), especially those involving Safety compliance and learning tactics to maintain process accuracy and mitigate shrink.
• 10% Safety:
  Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.

Direct Manager / Direct Reports

• This position reports to Store Manager.
• This position has 0 direct reports.

Travel Requirements

• Typically requires overnight travel less than 5% of the time.

Physical Requirements

• Must continuously stand or walk or regularly require lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Working Conditions

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications

• Demonstrated ability to collaborate and work effectively with cross‑functional teams.

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education

• Knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.

Minimum Years Of Work Experience

• 3 years.

Preferred Years Of Work Experience

• 3 years.

Minimum Leadership Experience

• 2+ years of leadership experience.

Preferred Leadership Experience

• 3+ years of leadership experience.

Certifications

• None.

Competencies

• Action Oriented
• Collaborates
• Communicates Effectively Customer Focus
• Resourceful

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