ISP Telecommunications Customer Premise Technician - Level IV Racine, Wisconsin

Racine, Wisconsin

At PEARCE
, we've got a career for you!

Join the nation’s leading independent service provider for critical telecommunications and renewable energy infrastructure. With over 2,500 team members nationwide, Pearce delivers comprehensive engineering, maintenance, repair, and repowering solutions, ensuring the seamless operation of our nation’s wireless and wireline telecom, commercial and utility‑scale solar and wind projects, EV charging stations, and large‑scale power generation, critical power and energy storage assets.

The Telecom Customer Premise Technician – Level IV is responsible for detailed installation, integration, and testing of customer premise fiber systems and routers with minimal supervision.

• Master installation skills and testing per Telco Standards, performing all Level IV duties with high competence and accuracy.
• Perform comprehensive equipment installation across a wide variety of fiber systems, including system testing and integration.
• Maintain knowledge of transport equipment such as Ciena, Fujitsu, Cisco, Nortel, Nokia, Dell, Juniper, etc.
• Apply deep understanding of fiber installation standards and procedures.
• Read and follow Method of Procedures, order specifications, floor plans, equipment, and wiring documentation.
• Ensure accuracy of all documentation as required.
• Interface with customers, vendors, and company employees to complete testing and turn‑up of equipment.
• Review subordinate time and expense documentation for accuracy.
• Comply with system update requirements of all company/customer installation documents.
• Resolve project‑related issues using defined processes.
• Generate MOPs, high‑risk activity reports, work schedules, test records, and completion reports.
• Conduct in‑process and final quality audits to meet or exceed industry and/or customer standards.

• Physically place, remove, or modify working and non‑working equipment.
• Install cable trays and/or racking per drawings and engineering documents.
• Install telecom equipment cabinets, frames, data servers, switches, routers, repeaters, bridges, gateways, multiplexers, transceivers, firewalls, and other equipment as required.
• Identify, label, measure, terminate, and route cables supplying AC/DC power or transmitting data.
• Conduct performance testing of hardware and software; determine efficiency, reliability, and compatibility.
• Perform test and turn‑up, integration activities, and resolve technical issues.
• Validate quality of in‑process and completed work.
• Perform other duties as requested.

• Minimum 5+ years of installation experience or equivalent combination of experience and training.
• High school diploma with two years technical school or equivalent training related to telecommunications field installations.
• Prior leadership experience required;
  Verizon installation experience is a plus.
• Strong laptop computer skills and application proficiency.
• Excellent verbal and written communication skills.
• Valid driver’s license and ability to pass pre‑employment background checks; must be insurable.
• Ability to understand and apply company/customer policies, procedures, and safety requirements.

• Travel is required within your home region using a company vehicle; overnight stays may be required—expenses are 100% paid by the employer.
• Must be able to vertically lift 50 lbs; stand, walk, climb ladders, and crawl in tight spaces.

At Pearce, safety is a top priority. Candidates must comply with OSHA Standards and company safety procedures.

Base Pay Range: $62,000 – $72,000 USD.

Employees may be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation. All full‑time employees receive a comprehensive benefits package including health and life insurance, 401(k) with employer match, paid time off, tuition reimbursement, and professional development courses.

At PEARCE, we are an equal‑opportunity employer dedicated to cultivating an inclusive environment that empowers employees to excel. We adhere to all applicable equal employment opportunity laws and do not discriminate on the basis of any protected group status.

Pearce offers a family‑friendly, innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits (medical, dental, vision), flexible spending accounts, HSA option, paid vacation, paid holidays, a company‑matching 401(k), life insurance, tuition reimbursement, and professional development training. Required for the role, we provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.