Tax Associate

Seniority level Not Applicable Employment type Full-time Job function Accounting/Auditing and Finance Industries Retail Location Christiansburg, VA Compensation $110,000 - $170,000 Benefits

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
• to checkout all available benefits.

• Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email.
• Prepare complete and accurate tax returns.
• Generate business growth, increase client retention, and offer additional products and services.
• Provide clients with IRS support.
• Support office priorities through teamwork and collaboration.
• Grow your tax expertise.

• Bachelor’s degree in accounting or related field.
• Previous experience in a customer service or retail environment.
• Experience working in a fast‑paced, supportive environment.
• Ability to work a minimum of 25-35 hours weekly throughout tax season and up to 40 hours during peak weeks.

• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course.
• Experience working in a fast‑paced environment.
• Comfort working with virtual tools - video, phone and chat.
• Ability to effectively communicate in person, via phone and in writing.
• Must meet all other IRS and applicable state requirements.
• High school diploma / equivalent or higher.