Inside Sales Associate

Lyon Metal Roofing – Radford, VA

Lyon Metal Roofing is seeking a motivated Inside Sales Associate to join our team in Radford, VA. This position is responsible for taking customer orders, processing transactions, and ensuring a smooth and efficient ordering experience. The ideal candidate will have strong communication skills, attention to detail, and a customer-focused mindset.

• Greet customers in a friendly and professional manner, both in person and over the phone.
• Accurately take and enter customer orders into the system.
• Provide customers with detailed and accurate product information, including availability and pricing.
• Process payments and handle transactions efficiently.
• Address and resolve customer inquiries, complaints, and requests in a professional and timely manner.
• Assist customers with product selection and recommend additional or alternative items when appropriate.
• Maintain knowledge of current products, promotions, and company policies.
• Work closely with team members to ensure smooth daily operations.

• Strong customer service skills with a positive and professional attitude.
• Excellent communication skills, both verbal and written.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills and experience with order processing systems preferred.
• Previous sales or customer service experience is a plus.
• Ability to work independently and as part of a team.

• Friendly and approachable demeanor.
• Strong attention to detail and accuracy.
• Ability to problem-solve and think critically.
• Sales-oriented mindset with a willingness to upsell when appropriate.

Lyon Metal Roofing is an equal-opportunity employer that values a strong work ethic and dedication to customer service.