Customer Service Specialist, Control

Customer Service Specialist In Work Control

Join Radford University Facilities Management and play a vital role in keeping our campus safe, functional, and welcoming for students, faculty, staff, and visitors. As a Customer Service Specialist in Work Control, you will serve as a key point of contact for Facilities, helping customers navigate maintenance needs from the initial service request through completion. This position is ideal for someone who enjoys helping people, solving problems, staying organized, and working in a fast-paced environment where every day brings something different.

You will coordinate and prioritize service requests, communicate with customers and Facilities staff, monitor work orders, and help ensure maintenance needs are addressed efficiently and professionally. Working at the heart of Facilities operations, you will collaborate with skilled trades, supervisors, campus departments, and other university partners. Your ability to communicate clearly, build positive relationships, and keep work moving forward will make a direct difference in the campus community.

If you are a customer-focused professional who enjoys being the person people can count on, we invite you to bring your skills to Radford University Facilities Management and become an important part of the team that keeps campus running.