Customer Service Representative

Department: Customer Service

Employment Type: Full Time

Location: Blumont Energy-Radford

Compensation: $16.70 - $22.26 / hour

Blumont Energy is seeking a friendly, dependable Customer Service Representative to join our team.

Blumont Energy is an ESOP (Employee Stock Ownership Plan) company, Blumont provides employees with the opportunity to share in the company’s long-term success through ownership equity.

Blumont provides competitive compensation along with a comprehensive benefits package, including health insurance, 401(k) with company match, paid time off, holidays, and life and disability coverage.

• As a Customer Service Representative, you will be the welcoming face and friendly voice of Blumont Energy, providing support and solutions to customers while keeping our office operations running smoothly.
• You will greet and assist customers in person and by phone, handling inquiries, payments, and service requests with professionalism and care.
• You will support our accounting processes by posting payments, reviewing accounts receivable, resolving discrepancies, and helping minimize losses on accounts.
• You will process and review service paperwork, ensuring accuracy and timeliness so field teams can deliver seamless service.
• You will prepare service agreements, maintain customer records, and handle clerical responsibilities such as filing, mailing, and updating account information.
• You will serve as a vital link between our customers, service teams, and management, ensuring communication flows clearly and issues are addressed promptly.
• You will promote our services and products, projecting a positive attitude that builds trust and long-term relationships with our customers.

• You will bring a high school diploma or equivalent, along with strong written and verbal communication skills.
• You will have good computer skills and the ability to access, update, and manage customer information in a digital environment.
• You will bring strong interpersonal skills and the ability to build rapport with both customers and coworkers.
• You will demonstrate attention to detail, accuracy, and organization in handling financial and customer records.
• You will thrive in a team-oriented environment, taking initiative and handling responsibilities with limited supervision.
• You will bring a customer-first mindset, ensuring every interaction reflects respect, trust, and service excellence.

A detailed benefits summary will be provided upon request.