Common Cloud Environment; C2E Support Lead

RESPONSIBILITIES

• Provide day-to-day leadership and oversight of a multidisciplinary team including Cloud Architects, System Administrators, System Engineers, and Technical Project Managers.
• Manage the implementation, administration, and support of customer projects within AWS and Azure cloud environments under the C2E initiative.
• Serve as the primary liaison between the Services Management Division and C2E customers on operational matters.
• Review and approve Service Level Agreements (SLAs), addendums, and cost estimates for cloud-based customer projects.
• Ensure customer satisfaction by fostering strong relationships and maintaining professional communications with clients and stakeholders.
• Offer technical and professional guidance aligned with the team’s respective roles and areas of expertise.
• Coordinate across teams to ensure timely and successful execution of multiple large-scale projects.
• Monitor project progress, identify risks, and implement mitigation strategies to ensure successful project delivery.

REQUIRED QUALIFICATIONS

Experience

• Experience in Computer Science, Information Systems, Engineering, Business, or related technical or scientific discipline.
• Proven ability to manage and lead cloud-focused project teams in complex IT environments.
• Experience managing multiple large-scale cloud or IT infrastructure projects.
• Strong interpersonal, verbal, and written communication skills with demonstrated client-facing experience.

Certifications

• Project Management Professional (PMP) Certification or DAWIA Level III in Program Management.

Clearance

• Secret – IT-II Non-Critical Sensitive Clearance or Tier 3 (T3) investigation.

DESIRED QUALIFICATIONS

Education

• Bachelor’s degree in technical or business discipline, or equivalent experience managing application development projects.

We are seeking a Common Cloud Environment (C2E) Support Lead to join our team supporting an ITES task order.

Tek Synap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

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WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Locations:
  Radford Army Ammunition Plant, Radford VA
• Type of environment:
  Office
• Noise level:
  Medium
• Work schedule:
  
  Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel:
  Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms;…