Associate Director - Learning and Development​/Field Force Effectiveness; m​/f​/d

Job Description

Associate Director - Learning and Development/Field Force Effectiveness (m/f/d)

The Associate Director - Learning and Development/Field Force Effectiveness (m/f/d) supports and facilitates learning and development activities within the cluster and influences the design and execution of the learning plans to achieve business results. The role supports our Sales teams, Business Unit directors and their direct reports in the execution of the L&D strategy through consulting and delivery on appropriate learning solutions.

With a special focus on field force effectiveness, they will closely collaborate with the cluster GM, BU leads and sales managers. This is to ensure we have a continuous cycle of learning, coaching, and improving our sales force capabilities and performance.

They engage with key stakeholders to ensure learning solutions continue to support and positively drive desired outcomes. The role holder is expected to spend considerable amount of time in the field working directly with sales manager and sales representatives.

Success in this role depends on the candidate’s ability to collaborate well with Business Unit Leads, subject matter experts, Veterinary Technical Service (TSV) members and other Learning Partners and Learning Consultants in EURAM region. The position holder will be expected to work cross‑functionally to act as a partner and point of contact for the business’ performance needs and communicate them to support design and delivery of learning solutions.

• Effectively establish, deepen and sustain key relationships with Business Unit Leads and mid‑level managers to understand their business needs and related performance gaps, provide oversight and analysis when defining requirements, and demonstrate an understanding of processes and methodology in order to provide appropriate learning solutions

• Being responsible for the implementation of the annual L&D Curriculum in alignment with the local business and Global L&D function

• Training Sales Managers to be best in class sales coaches through select learning solutions

• Monitoring and reporting performance of sales managers coaching and selling skills in action and providing them additional support where needed

• Lead collaborative efforts with stakeholders to define desired performance outcomes; provide feedback and coaching on issues related to learning programs and policies

• Identify performance needs and gaps and facilitate delivery of learning solutions to the business, when appropriate

• Monitor, analyze, interpret, and report internal trends; make recommendations for learning solutions for the business, as appropriate

• Remain current on learning and development related tools, techniques, strategies and practices in order to provide relevant, informed consultative advice to clients; share leading learning practices with teams and stakeholders

• Ensure successful learning outcomes by directing the identification and translation of the client’s learning needs into a defined learning strategy and implemented solutions

• Act as a liaison between the Learning Support Services function and stakeholders to ensure alignment with learning needs; ensure learning solutions created meet the requirements of the client; identify alternate non‑training solutions when appropriate

• Deliver training and/or support to TSV members by providing training, as needed

• Understand feedback provided by Learning Support Services (LSS) on the overall success of the learning solutions; interpret and discuss feedback with stakeholders, and monitor impact and cost‑effectiveness of learning solutions; suggest improvements to further enhance learning program effectiveness and sustainability

• Report timely feedback on learning effectiveness to the business through pre‑determined KPIs and communicate suggestions for improvement

• Document needs for customization or localization of learning programs

• Review interim/unplanned learning activities and requests; make appropriate recommendations

• Align with local key stakeholders (Com Ops, IT, MDM, L&D, etc.) on Data & Analytics strategy towards standardizing the KPI…