Systems Engineering, Inc: Customer Service Representative

We are seeking a dependable and customer-focused Customer Service Representative to support daily client interactions and ensure a positive customer experience. The ideal candidate is organized, professional, and able to communicate clearly across phone, email, and online channels. This role requires strong attention to detail, problem-solving skills, and the ability to manage multiple inquiries efficiently in a remote environment.

• Serve as the primary point of contact for customer inquiries via phone, email, chat, or ticketing systems.
• Provide accurate information regarding products, services, orders, and company policies.
• Resolve customer issues by identifying the root cause, proposing solutions, and ensuring timely follow-up.
• Process requests such as account updates, order adjustments, or service appointments.
• Maintain accurate documentation of customer interactions in the CRM or ticketing platform.
• Escalate complex cases to the appropriate department while ensuring smooth handoff and communication.
• Monitor open cases and ensure resolution within established service-level timelines.
• Support administrative tasks such as data entry, scheduling, and record maintenance when required.
• Uphold company service standards and contribute to continuous improvement of internal processes.

• High school diploma or equivalent (Associate’s degree preferred).
• Less than a year of experience in customer service, call center support, or administrative support.
• Excellent written and verbal communication skills.
• Comfortable managing a high volume of inquiries with accuracy and professionalism.
• Proficient with computers, basic office applications, and CRM/customer service software.
• Strong organizational skills and the ability to multitask.
• Ability to work independently in a remote environment.