Watt Front Desk Supervisor

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This candidate is responsible for the direct supervision of the Front Desk team at The Watt Hotel, Tapestry by Hilton in Rahway, NJ. You will assist with scheduling, training, and daily operations of the Front Desk with the AGM. The ideal candidate will have hotel front desk experience, strong communication skills, and the ability to oversee a team of employees and report to management.

• Able to effectively communicate with guests and team members
• Able to work a shift alone at times
• Able to lift up to 40 pounds
• Able to walk and stand for a significant period
• Check-in and check-out guests via the hotel PMS system
• Greet guests at the Front Desk based on Hilton Brand Standards
• Frequent kneeling, reaching, bending, lifting as required
• Manage and oversee the Front Desk department with the AGM
• Respond to guest concerns or issues on behalf of management
• Act as Manager on Duty (MOD) on weekends

• Train and coach new Front Desk team members on SOPs and Brand Standards per AGM or GM directive
• Ensure all guest inquiries, questions, and concerns are properly handled per Hilton Brand Standards and hotel SOPs
• Oversee scheduling of employees, ensuring all shifts are filled as needed per business demands
• Perform other duties as assigned by management

• Over 2 years of hotel front desk and guest service hospitality experience (Hilton experience preferred)
• Experience in managing or supervising staff
• Strong written and verbal communication skills
• Hilton QnQ or PEP Experience preferred
• Available to work on a schedule based on hotel business demands
• Flexible to work AM, PM, weekends, and holidays per schedule demands

Mid-Senior level

Full-time

Management and Manufacturing

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