Sr. Specialist, Operations Puerto Rico - Hyrid

Sr. Specialist, Operations - Benefits - United States & Puerto Rico - Hyrid

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As part of the Compensation & Benefits Operations team, you play a key role in the exceptional delivery of our Company's Total Rewards program to employees and their families.

The Compensation and Benefits Senior Specialist is responsible for administering operations initiatives related to our Company's United States Pension plan & Puerto Rico Retirement and Health & Welfare benefit plans with a variety of stakeholders. This role requires strong organizational, analytical and communication skills, empathy, and attention to detail. This role will lead various processes in multiple benefit programs, including our Company's Puerto Rico 401(k), pension, Active and Retiree medical plans, as well as administering United States Benefit plans for Union and Non-Union employees.

• Lead ongoing administration and special projects for United States and Puerto Rico Pension, 401(k), and Health and Welfare plans (e.g. annual enrollment planning and execution, facilitating quarterly Puerto Rico benefits committee approvals, financial oversight, reporting, plan audit(s) validation, regulatory filings, benefits education/outreach)
• Primary responsible party for daily activities related to Puerto Rico Health & Wellness plan administration
• Partner with team members in Centers of Expertise (COEs), Payroll, Legal, Finance, Labor Relations, and the HRBP community regarding various HR inquiries, projects, and Mergers & Acquisitions activity/site closures for Puerto Rico and supporting US
• Manage processes with vendors including participant United States scalations, audit, and actuarial governance, departmental budget tracking, year-end compliance handling, payroll testing.
• Guide transitioning executives and employees in their understanding of key compensation & benefits programs at critical moments in their career lifecycle
• Review and research employee and retiree issues to ensure a seamless participant experience
• Partner with outside vendors and lead the resolution of issues that elevate through the Human Resources Support Center, and further partner with benefit providers to resolve escalations
• Provide sensitive, empathetic, timely benefits support to employees and families through challenging life circumstances (e.g. retirement, long-term disability, death)
• Deep knowledge of United States and Puerto Rico benefits programs (Pension, 401(k), Retiree Medical, Health & Welfare), ERISA and other United States benefits regulations
• Organized, effective communicator with the ability to respond to difficult situations and maintain confidentiality
• Strong judgment, analytical, and problem‑solving skills
• Ability to work with plan actuaries and strong understanding of plan financials
• Proven ability to manage multiple priorities and work independently

• Minimum of a Bachelor’s degree, or currently in pursuit of degree completion, or equivalent relevant work experience.
• Minimum of 6 years’ experience in benefits administration and support or related experience (with Master’s degree, minimum experience is 4 years).
• Bilingual (English and Spanish) required

Accountability, Adaptability, Administration Management, Analytical Thinking, Benefits Administration, Benefits Planning, Change Management, Compliance Reviews, Financial Review, HR Analytics, HR Automation, HR Documentation, HR Process Design, Human Resource Management, Human Resources Processes, Process Improvements, Project Management

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please  if you need an accommodation during the application or hiring process.

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with…