Technical Lead; LabWare LIMS

Responsibilities

• Customer facing (Weekly Service review meeting, CoE, Business meeting), Support AH Labware web application, Incident, change, problem management, Bug fixes, minor enhancements.
• Business requirements optimization.
• Analyse and document customer requirements and business process.
• Configure the Lab Ware LIMS solution to meet the customer needs.
• Assist with the validation and testing stages.
• Ability to work with minimal supervision and provide direction to customers.
• Learn industry specific processes, requirements and operations; specialise through career progression.

• Proven Lab Ware LIMS experience.
• Minimum 5 years of Pharmaceutical industry experience and in laboratory systems.
• Knowledge transfer/upskilling of Labware 8 functionality
• Serve as the primary point of contact for Lab Ware LIMS-related inquiries, troubleshooting, and enhancements.
• Provide expert guidance on system configuration, customization, and best practices.
• Configure and customize Lab Ware LIMS to meet specific laboratory workflows and compliance standards.
• Integrate laboratory instruments seamlessly with the LIMS system.
• Understanding of relational database and structured query language (SQL).
• Knowledge in laboratory or quality control (QC) processes.
• Technical skills including JIRA and Excel
• Excellent organisational, time management and commitment to delivery.
• Excellent communication (both written and verbal) and presentation skills.